Operations Associate
UPS
Experience
Used scanners and computer systems to track shipments and update package information.
Maintained quality standards to support accurate and on time customer deliveries.
Collaborated with team members to resolve issues and meet deadlines. Processed and sorted high volumes of packages while maintaining accuracy and efficiency.
Worked in a fast paced environment while consistently meeting productivity goals.
FC Associate
Amazon
Aug 2022 - Jul 2026
Used warehouse technology and computer systems to tract inventory, update order statuses, and prices shipments.
Demonstrated strong attention to detail when handling customer orders and confidential information.
Communicated effectively with managers and team members to quickly resolve operational issues.
Maintained productivity and quality metrics while working in a fast paced environment
Handled customer returns and exchanges with professionalism, ensuring a positive resolution for all parties involved.
High School Diploma
Sharpstown High School
2017 United States
Education
Summary
Customer-focused professional with
3+ years in experience in fast paced
operations, order fulfillment, and
problem resolution. Skilled at
communicating effectively,
resolving issues, maintaining
accurate records, and using
computer systems to support
business operations. Recognized for
reliability, attention to detail, and
consistently meeting performance
goals. Eager to leverage strong
organizational and communication
skills in a a remote customer service
role.
Communication Skills
Skills
Microsoft Office
Multitasking Ability
Time Management
Customer Service
Data Entry (50+ WPM)
Problem Solving
Attention to Detail
Jordan Jones
Operations Associate
404-***-**** *******.*******@*****.***