Customer Service, Credit & Operations Professional

Julie Sinon

Cassopolis, MI ***** 574-***-**** *****.**@*****.***

SUMMARY

Customer-focused professional with over 25 years of experience delivering exceptional service, resolving customer concerns, managing accounts, and supporting business operations. Skilled at building strong customer relationships, handling inquiries, solving problems efficiently, and maintaining high levels of customer satisfaction. Recognized for excellent communication, organizational abilities, and a positive, solutions-oriented approach in fast-paced environments.

EXPERIENCE

OWNER / OPERATOR April 2012 – April 2026

Daisy Foods Inc. dba Vesuvio Pizza

• Delivered exceptional customer service to a diverse customer base, ensuring positive customer experiences and repeat business.

• Resolved customer concerns, complaints, and special requests promptly and professionally.

• Managed daily operations, including scheduling, inventory control, purchasing, and order fulfillment.

• Trained and supervised employees on customer service standards, company procedures, and conflict resolution.

• Built and maintained strong relationships with customers and corporate catering clients.

• Maintained a welcoming, customer-focused environment that promoted customer satisfaction and loyalty. CREDIT MANAGER May 2004 – January 2013

Georgia Pacific dba BlueLinx Corporation

• Assisted customers with account inquiries, billing questions, payment arrangements, and issue resolution.

• Managed a large portfolio of customer accounts while maintaining a 96% current accounts receivable rate.

• Investigated and resolved account discrepancies to ensure customer satisfaction and account accuracy.

• Collaborated with internal departments to provide timely solutions to customer concerns.

• Maintained accurate customer records, processed documentation, and prepared management reports.

• Demonstrated strong communication and problem-solving skills when handling sensitive customer matters. SALES MANAGER / CREDIT MANAGER 1996 – 2004

Tristar / Decho Inc.

Sales Manager (1996–2001) Credit Manager (2001–2004)

• Assisted customers with product selection, order inquiries, returns, and account support.

• Built long-term customer relationships through responsive service and effective communication.

• Resolved customer concerns and account issues while maintaining a professional and positive attitude.

• Conducted training programs for customers and sales representatives throughout the United States and Canada.

• Managed customer accounts, collections, inventory purchasing, and order processing.

• Maintained accurate records and documentation while ensuring compliance with company standards.

• Contributed to a successful GE audit with zero accounts receivable findings. TECHNICAL SKILLS

Customer Service Excellence

Customer Support

Customer Relationship Management (CRM)

Complaint Resolution

Problem Solving

Communication Skills

Conflict Resolution

Order Processing

Account Management

Data Entry & Documentation

Administrative Support

Microsoft Office Suite

Team Collaboration

Time Management

Multitasking

ADDITIONAL STRENGTHS

• Professional, friendly, and customer-focused demeanor • Strong attention to detail and accuracy • Excellent organizational and multitasking abilities • Dependable, adaptable, and results-oriented • Ability to work independently and collaboratively within a team

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