Government Security & Access Control Specialist

MICHAEL CARRIZALES

PATROL SECURITY OFFICER ACCESS CONTROL & GOVERNMENT SECURITY

CJIS CLEARED

INDIANAPOLIS, IN 512-***-**** *********************@*****.*** CAREER SUMMARY

Physical security and operations professional with 15+ years of experience supporting government facilities, enterprise access control, patrol operations, and team leadership. Skilled in managing C-CURE, LENEL, Pro-Watch, and Continuum systems; protecting high-visibility facilities; responding to emergencies; and coordinating with local, state, federal, and international stakeholders. Recognized for sound judgment, technical troubleshooting, conflict de- escalation, and exceptional customer service in fast-paced, high-pressure environments. TECHNICAL SKILLS

Access Control Systems

C-CURE

LENEL

Pro-Watch

Continuum

Security Systems

Salient Video Management System (VMS)

Duress Alarm Systems

CCTV Monitoring

Remote Door Locking Systems

Screening & Detection Equipment

Garrett Walk-Through Magnetometers

Handheld Metal Detection Wands

AutoClear X-Ray Screening Systems

Software

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

SECURITY OPERATIONS & ACCESS CONTROL SPECIALIST JAN 2020 – PRESENT City of Austin Austin, TX

Selected Responsibilities & Achievements:

● Managed enterprise access control and credentialing operations across 10+ City facilities using C-CURE, Pro- Watch, LENEL, and Continuum systems to ensure secure access for employees, contractors, and visitors.

● Issued, maintained, and audited 2000+ employee credentials annually, resolved badge access issues, and ensured compliance with City security policies.

● Monitored advanced security systems and coordinated rapid response to alarms, emergencies, and security incidents while protecting personnel and City assets.

● Investigated access control issues, security incidents, and alarm activations while determining appropriate response actions in accordance with City security procedures.

● Supported executive leadership, dignitaries, and high-profile government events through coordination with local, state, federal, and international partners.

● Improved building security by troubleshooting alarm and access control systems, coordinating vendor repairs, and assisting in the development of a comprehensive duress alarm database..

● Delivered exceptional customer service by professionally assisting employees and visitors while effectively de-escalating difficult situations.

SHIFT MANAGER JAN 2023 – JAN 2024

Applebee’s Bar and Grill Austin, TX

Selected Responsibilities & Achievements :

● Supervised a team of 14 employees and oversaw daily restaurant operations, ensuring efficient service, quality standards, and compliance with company policies.

● Scheduled employees and assigned work responsibilities to maintain adequate staffing and maximize productivity.

● Trained and coached team members on customer service, food safety, workplace procedures, and operational standards.

● Resolved customer complaints and workplace conflicts professionally while maintaining a positive dining environment.

● Monitored labor costs, inventory levels, and operational performance to improve efficiency and support profitability.

● Maintained accurate attendance, scheduling, and operational records for management reporting. PATROL SECURITY OFFICER FEB 2010 – JAN 2019

Statewide Patrol Austin, TX

Selected Responsibilities & Achievements :

● Conducted foot and vehicle patrols across residential communities, private venues, commercial properties, homeless shelters, and fire watch assignments throughout the Austin area.

● Responded to alarms, disturbances, suspicious activity, and emergency situations while maintaining a calm and professional presence.

● Enforced site policies, controlled access points, and investigated suspicious persons, vehicles, and activities to reduce security risks.

● Prepared detailed incident, accident, and daily activity reports for supervisors, property management, and law enforcement.

● De-escalated conflicts involving residents, visitors, and vulnerable populations using sound judgment and effective communication.

● Performed fire watch inspections, identified safety hazards, and coordinated with police, fire, EMS, and property management during emergency situations.

ADDITIONAL EXPERIENCE

SALES ASSOCIATE CONNS Appliance Austin, TX 2008–2010 ASSISTANT MANAGER AdvantEdge Austin, TX 2007–2008 COLLECTIONS REPRESENTATIVE Partners Rental Austin, TX 2005-2007 CLEARANCES & CREDENTIALS

CJIS Clearance

EDUCATION

HIGH SCHOOL DIPLOMA, 2004

Gonzales High School Gonzales, TX

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