Data Entry & Customer Service Professional

EMPLOYMENT HISTORY

Data Entry Clerk

Apple One Staffing (SCDHHS) — Aug 2025 - Present

Customer Service Representative

Everise — Aug 2024 - Jul 2025

Customer Service Representative

Sitel Group — Jul 2023 - Aug 2024

+1-706-***-**** • **********@*****.***

Chelsey Wilson

Customer service representative with 7+ years of experience in resolving customer issues and enhancing service delivery. Skilled in problem-solving, data management, and utilizing Microsoft Office tools to improve operational efficiency. Demonstrates strong communication and teamwork abilities, contributing to a supportive and effective service environment.

Assist supervisor in exporting files, enhancing data accuracy using Excel and Word. Transfer and migrate data across databases, ensuring seamless information flow. Utilize Excel for data management, improving efficiency in database operations. Support data migration processes, contributing to streamlined database updates. Executed data migration tasks with precision, ensuring data integrity and minimizing errors during the transition between databases.

Streamlined data entry processes, achieving noticeable results in efficiency and accuracy while maintaining compliance with corporate standards.

Analyzed data discrepancies, implementing corrective measures that significantly reduced error rates and improved overall data quality.

Resolved customer issues, ensuring satisfaction and maintaining detailed records. Investigated claims, communicated outcomes, and coordinated with departments for unresolved cases. Managed service orders, billing arrangements, and customer inquiries with precision. Analyzed customer feedback to implement effective improvements in service delivery. Coordinated with internal departments to address complex customer issues, ensuring thorough investigations and timely resolutions.

Maintained detailed records of customer interactions, enabling data-driven insights that informed service enhancements and operational efficiency.

Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication. Managed high-volume calls, achieving consistent customer satisfaction scores above 90%. Collaborated with team to streamline processes, reducing average handling time by 12 seconds. Utilized analytical skills to identify trends, improving service efficiency and response times. Provided support and guidance, fostering a positive and productive work environment. Resolved customer issues efficiently, achieving a 30% reduction in average handling time and enhancing overall service quality.

Customer Service Representative

Teleperformance — Jul 2022 - Feb 2024

Convergent

Five Star Call Centers — Jan 2021 - Jul 2022

Cashier Customer Service

Captain D's Seafood Restaurant — Oct 2018 - Mar 2021 Resolve customer inquiries, enhancing satisfaction with tailored solutions. Achieved high customer retention through effective communication. Utilized CRM tools to track and manage customer interactions efficiently. Addressed complex issues, improving response time and service quality. Contributed to team success by sharing best practices and insights. Streamlined communication processes, leading to noticeable improvements in response times and customer retention.

Fostered teamwork by sharing insights and best practices among colleagues, creating a more effective service environment.

Managed customer inquiries, resolving 95% on first contact, enhancing satisfaction and retention. Led team in achieving 20% increase in call resolution speed, improving overall efficiency. Trained new hires, fostering a collaborative environment and reducing onboarding time by 30%. Analyzed call data to identify trends, leading to strategic improvements in service delivery. Enhanced customer service protocols, resulting in measurable improvements in client satisfaction and a reduction in call handling time.

Processed payments efficiently, ensuring accurate transactions and customer satisfaction. Balanced daily cash receipts and prepared deposits, maintaining financial accuracy. Enhanced customer service by resolving payment issues promptly, fostering repeat patronage. Provided exceptional customer service, ensuring a welcoming atmosphere that boosted repeat patronage. Streamlined cash handling processes, resulting in more efficient transactions and reduced discrepancies. Worked closely with kitchen staff to ensure timely order fulfillment, enhancing overall dining experience for guests.

Monitored inventory levels and proactively communicated needs, preventing stock shortages and ensuring smooth operations.

EDUCATION

Bachelor's Degree in Criminal Justice

Strayer University Georgia — Oct 2018 - Present

GED in General Studies

Augusta Technical College — Jan 2018 - May 2018

SKILLS

Customer Service

Expert

Data Entry

Experienced

Microsoft Excel

Skillful

Microsoft Word

Experienced

Communication

Expert

Problem Solving

Experienced

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