Admin Assistant Executive Virtual Data Entry Assistant

EXECUTIVE/ADMIN/VIRTUAL/CUSTOMER SERVICE ASSISTANT

ELIZABETH NJOKI NDUNGU

+254-***-***-*** +254-***-***-*** ***.******@*****.*** PROFESSIONAL SUMMARY

Highly experienced Executive Administrative and Operations Professional with over 15 years of experience supporting senior executives in international and private sector environments. Proven expertise in executive support, strategic calendar and travel management, stakeholder coordination, confidential communications and operational oversight. Recognized for anticipating leadership needs, streamlining workflows, solving complex problems and enabling executives to focus on strategic priorities in fast paced, multicultural environments.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER DELIGHT INTERNATIONAL LIMITED, NAIROBI OCTOBER 2024 – PRESENT

Direct business operations, overseeing sales, inventory, customer service, compliance and financial administration, achieving over 90% customer satisfaction.

Manage supplier negotiations, procurement and vendor relationships to improve cost efficiency and ensure uninterrupted operations.

Supervise and train staff while implementing marketing initiatives that strengthen customer retention and business growth.

Maintain operational records and performance reports to support informed business decisions. FINANCE ASSISTANT UNITED NATIONS WORLD FOOD PROGRAMME, NAIROBI APRIL 2011 – JUNE 2024

Partnered with senior finance leadership by providing executive-level administrative and financial support within a complex humanitarian operation.

Coordinated international executive travel, including flights, visas, security clearances, and expense reconciliation while supporting stakeholders across multiple countries and time zones.

Managed Delegation of Authority documentation and approval workflows, ensuring 100% compliance with governance requirements.

Processed 700+ high value vendor and staff payments, reducing turnaround time from 5 days to 2 days through digital workflow improvements.

Prepared audit documentation, financial reports and confidential records while maintaining full compliance with UN policies.

Collaborated with internal teams and external stakeholders to resolve financial and administrative issues, improving service delivery.

Streamlined vendor follow up and document management, reducing response times from three days to a matter of hours.

Key Achievements

Reduced administrative turnaround times through workflow improvements.

Coordinated executive travel across multiple countries without service disruptions.

Maintained full compliance with financial governance and Delegation of Authority requirements. ADMINISTRATIVE ASSISTANT, FINANCE UNITED NATIONS WORLD FOOD PROGRAMME, NAIROBI SEPTEMBER 2008 – APRIL 2011

Managed executive calendars, meetings and competing priorities for Finance Unit leadership.

Coordinated executive meetings, travel logistics and communication with colleagues across multiple countries and time zones.

Managed invoice tracking, Delegation of Authority records, leave administration and approval workflows, ensuring accurate documentation and timely financial processing.

Built strong relationships with staff, vendors and stakeholders by resolving inquiries and supporting day to day operations.

ADMINISTRATIVE ASSISTANT MANCHESTER OUTFITTERS (E.A.) LTD AUGUST 2007 – AUGUST 2008

Managed the Director's calendar, Emails, Phone calls, travel and office administration.

Prepared quotations, tender documents and procurement records.

Coordinated invoices, payments and document management while maintaining accurate personnel and client records. CORE COMPETENCIES

Executive Partnership

Strategic Calendar & Priority Management

Executive Communications

Complex Travel Coordination

Stakeholder Relationship Management

Project Coordination

Process Improvement

Workflow Optimization

Executive Decision Support

Confidential Information Management

Cross-functional Collaboration

Problem Solving

Operational Excellence

Microsoft Office Suite

Google Workspace

AI Productivity Tools

EDUCATION

Front Office Operations Certificate

Event Planning & Management Certificate

High School Diploma Certificate

PROFESSIONAL DEVELOPMENT

Financial Services Workflow

Front Office Operations

IPSAS (Basic & Advanced)

Accrual Accounting

Cyber Security Awareness

Prevention of Fraud, Corruption & SEA

Communication Skills

PERSONAL ATTRIBUTES

High Integrity

Absolute Confidentiality

Trusted Partner

Resourceful

Sound Judgment

Calm Under Pressure

Emotionally Intelligent •

Adaptable

Takes Ownership

Solution-Oriented

Relationship Builder

Continuous Learner

References available upon request.

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