Customer Service & Operations Manager

KATHERINE KITTELSON

Travel Reservations Specialist, Hopesglobalgetaways

(218) ***-*****************@*****.*********

EMPLOYMENT HISTORY

Commercial Cleaning Manager at BMI Janitorial

June 2025 - Present, Cloquet

Manage daily operations for multiple commercial cleaning accounts. Supervise, schedule, and train cleaning staff. Maintain payroll records,attendance, and employee scheduling. Respond to client concerns and ensure high customer satisfaction. Conduct quality inspections and maintain compliance with health and safety standards. Order supplies, monitor inventory, and control operational costs. Build and maintain strong client relationships through regular communication and site visits.

Property Manager at Metes & Bounds Management

April 2022 - Present, Cloquet

Manage residential properties of over 300 units with high occupancy rates. Prepare budgets and financial reports. Process rent collections and maintain accurate records. Ensure compliance with Fair Housing regulations. Resolve tenant concerns quickly and professionally. Coordinated leasing activities, maintenance, and daily operations.

Property Manager at Land Logic

January 2020 - April 2022, Cloquet

Answered high-volume phone calls and emails from tenants, vendors, and prospective residents. Conducted move-in, move-out, and annual inspections.

Window Clerk at United States Postal Service

May 2000 - January 2020, Cloquet

Delivered exceptional customer service in a fast-paced retail environment. Processed financial transactions accurately, including postage, money orders, and retail sales. Performed extensive data entry and maintained accurate customer records. Assisted customers with shipping, mailing, and passport services. Trained new employees on USPS procedures and computer systems. Maintained confidentiality while handling sensitive customer information. Consistently met accuracy and customer service standards.

SKILLS

Customer Service Excellence Data Entry & Record Management Office Administration Team Leadership & Staff Management Microsoft Office (Word, Excel, Outlook)Email & Calendar Management Scheduling & Appointment Coordination Conflict Resolution Property Management Payroll & Timekeeping Budget Administration Vendor Relations Phone & Email Support Problem Solving Multitasking Strong Written & Verbal Communication

SUMMARY

Detail-oriented and customer-focused professional with over 30 years of experience in customer service and operations management. Proven track record in managing multiple priorities and ensuring high levels of client satisfaction. Adept at coordinating logistics,processing reservations, and maintaining accurate records. Strong communication and interpersonal skills, with a commitment to creating seamless travel experiences for clients. Highly organized and proficient n utilizing technology to support booking processes and enhance customer interactions.

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