Administrative Assistant & Customer Service Professional

Sade Hutchinson

Atlanta, GA 504-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Dedicated Administrative Professional and U.S. Navy Veteran with over 10 years of experience in administrative support, legal assistance, customer service, and remote support. Experienced in high-volume customer communication, documentation, records management, scheduling, issue resolution, and maintaining confidentiality. Seeking a remote Administrative Assistant, Customer Service, or Healthcare Support position. PROFESSIONAL EXPERIENCE

RemX (Remote) – Senior Services Associate January 2026 – July 2026

• Provided inbound and outbound telephone support to Medicare members and senior-service customers.

• Verified customer information, answered questions, explained available services, and resolved account or service issues.

• Documented every customer interaction accurately in electronic systems while maintaining confidentiality and HIPAA compliance.

• Managed a high volume of calls while meeting quality, productivity, attendance, and customer-service standards.

• Escalated complex issues to appropriate departments and followed established procedures for timely resolution.

• Used multiple computer applications and electronic records systems while communicating professionally with customers. Howard & Reed Law Firm – Legal Assistant 2022–2024

• Provided administrative and legal support to attorneys and maintained organized client files and case records.

• Prepared, formatted, scanned, copied, and filed legal correspondence, pleadings, and other case documents.

• Communicated with clients, attorneys, courts, and other parties by telephone, email, and written correspondence.

• Scheduled appointments, maintained calendars, tracked deadlines, and assisted with case-related administrative tasks.

• Handled confidential client information with professionalism and attention to detail. Kobal Law Firm – Administrative Assistant 2016–2018

• Provided front-office and administrative support in a busy law-firm environment.

• Managed telephone calls, messages, correspondence, document preparation, filing, and data entry.

• Maintained client records and organized case documentation for easy retrieval.

• Scheduled appointments and assisted attorneys and staff with daily administrative needs.

• Protected confidential client information and delivered professional customer service. Cognizant Technology Solutions – Referral Specialist Manager 2013–2016

• Managed referral-related customer service activities and coordinated information between customers, providers, and internal teams.

• Reviewed referral requests, verified information, documented activity, and followed established procedures.

• Handled high-volume telephone and administrative inquiries while maintaining accurate records.

• Assisted with workflow coordination, issue resolution, and follow-up to ensure referrals were processed efficiently.

• Supported team operations and maintained professional communication with customers and healthcare-related contacts. United States Navy – Administrative Specialist 2004–2012

• Performed administrative support, records management, correspondence, and office coordination in a military environment.

• Maintained accurate personnel records and handled sensitive information in accordance with Navy procedures.

• Prepared reports, correspondence, forms, and other administrative documents.

• Coordinated schedules, appointments, communications, and day-to-day office activities.

• Provided professional customer service to military personnel, leadership, and other departments.

• Worked effectively under pressure while maintaining accuracy, organization, and attention to deadlines. EDUCATION

Keiser University – A.S. Legal Studies (2017)

Bryant & Stratton College – Business Administration Coursework (2012) CORE SKILLS

Remote Customer Service • Inbound & Outbound Calls • Healthcare Customer Support • Administrative Support • Data Entry • Records Management • Calendar & Schedule Management • Document Preparation • Legal Administrative Support • HIPAA Confidentiality • Microsoft Office • Electronic Records Systems • Issue Resolution • Professional Communication

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