Business & Data Analyst Support Specialist

Summary

*+ years of experience in working with fields of Business/Data Analysis, Customer Service, and Administrative Assistance for Senior Management and other executives to assist in their decision making.

Item Data Management Application support, issue resolution and data processing.

Cross functional communication with stakeholders to execute training, prioritize deadlines and monitor new process across various business categories and multiple Sam’s club suppliers.

Worked on Sams club Retail-link system to develop standard, ad-hoc reports, dashboards based on Sams club Item data.

Hands-on with Data Preparation and Reporting tools like Excel, Tableau, and SQL.

Interacted with Sams club vendors, stakeholders to discuss the project requirements and recommended solutions and present the data as needed. Reported to the Director.

Worked with customers to understand and prioritize the requirements, perform research, and determine the solutions to address the issues effectively. Involved in Onsite/Offshore coordination.

Good problem-solving skills, experience in writing SQL, Performance Tuning in Agile Environment.

Collaborated with cross-functional teams to Analyze and resolve customer concerns, worked in a fast-paced environment to ensure on-time deliverables and client services.

Proven ability to accomplish goals with minimal supervision and continually seek ways to improve processes within strict timelines and attention to detail.

Self-starter, Quick learner and adaptable to any environment with good Interpersonal & teamwork skills.

Skills

Data Analysis Tools (Tableau, Excel, SQL)

Microsoft Office Suite (Excel, Word, .ppt)

RDBMS (Oracle, Teradata, SQL Server)

Jira, Confluence, ServiceNow

Data Entry, Records Management

Database Management (MS Access, Excel)

Conduct trainings and presentations

Retail-Link system.

Item Data Management (IDM) application.

Customer Relationship/Coordination

Leadership and Managerial skills

Organizing files & Documentation

Front office support

Administrative Assistant

Strong written & verbal communication skills

Onsite/Offshore coordination

Calendar Management

Education

Bachelor of Technology (B. Tech), in Computer Science & Information Technology (CSIT)

JNT University, Hyderabad – INDIA

Professional Experience

Project 1: Business/Data Analyst

Client: Sam’s Club, Bentonville, AR Mar 2022 – Apr 2023

Supported Sam’s Item Data Management application during new platform implementation.

Guided merchants and suppliers in filling out the information in IDM application when processing the orders.

Actively provided training and documentation to suppliers as well as new hires.

Resolved supplier and merchant query and roadblocks.

Communicated with merchants and suppliers by email, chat and meetings.

Heavily involved in HyperCare on day-to-day issues with merchants and suppliers.

Worked with other Senior Analysts to resolve and troubleshoot the issues.

Contributed to project completion by participating in efforts to improve data migration, and process improvement.

Project 2: Data Analyst

Client: Mary Kay, Dallas, TX Nov 2019 – Dec 2021

Member of Data Analytics team supported Data Management and Reporting needs in eCommerce dept. at Mary Kay.

Learned the processes of my team and understood day-to-day operations at Mary Kay in BI stream.

Worked with data owners to collect and integrate data from multiple data sources (MS Access, flat files, and Excel source)

Used Tableau Prep to manipulate the data and strategically organize to support Tableau extracts (. hyper files) to feed the dashboards.

Performed analysis to determine the requested information and assess trends.

Involved in stakeholders’ interaction and Business requirements gathering.

Used Tableau to create interactive visualizations to assist functional team in preparing their presentations to facilitate data driven solutions to management.

Worked on Excel and PowerPoint to prepare presentations.

Acted as a liaison between management and stakeholders to coordinate and prioritize the tasks.

Project 3: Customer Support/Administrative Assistant

Client: Intuit, Plano, TX Feb 2017 – Nov 2019

Interact with customers to provide information in response to questions, concerns, and complaints by phone, email, and chat.

Handled escalations from clients and communicated the status updates accordingly.

Files organization and maintenance with close observation of departmental protocols to meet the standards.

Scheduled and coordinated meetings, conferences, and training sessions for department staff.

Responsible for answering phone calls as needed and handled inquiries.

Responsible for documentation review, data handling/preparation and data processing which involved physical and electronic handling of information.

Performed various other administrative duties and assisted in project management activities.

Lead a team of 8 for the Maintenance of computers and various peripherals like Printers, Scanners, and backup devices.

Trained newly recruited users on the Rsmart (vendor) software and supported them to improve their technical acquaintance.

Extensively involved in conducting various Knowledge Transfer sessions and trained new recruits to improve their technical efficiency in the vendor application.

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