Customer Service & Data Analytics Professional

RAKSHANDA LIAQAT

Email: *******@*****.*** Mailing Address: 3039 W Lucia Dr Phoenix AZ 85083 Phone: 602-***-****

ARIZONA DEPARTMENT OF TRANSPORTATION, July 2012 till date, Phoenix, Arizona, USA

Motor Vehicle Customer Associate III (Full Time, Regular)

-Providing excellent customer service, handling cash/credit card transactions, and accurate relay of information to applicants for motor vehicle titling/registration, registration renewals, driving records, bonds, motor vehicle driver licenses and permit tests, Identification cards, Travel Federal IDs/Driver Licenses, Title ownership into Trust or Lessor accounts, while assuring conformance to all applicable statues, rules, regulations, policies and procedures.

TJX INC HOME GOODS, March 2019 till date, Phoenix, Arizona, USA

Customer Service Associate (Part Time, weekends)

-Delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, store front cash register and cashier, ringing customer purchases/returns and count change back to customers, promoting credit and loyalty programs during customer interactions, processing and preparing merchandise for the sales floor, initiate and participating in store recovery, supporting and participating in store shrink reduction goals and programs.

WELLS FARGO BANK, October 2011 to June 2012, Anthem, Arizona, USA

Personal Banker /Finance (S.A.F.E), NMLSR ID 866988

-Customer and Banking Service, opening, maintaining and closing of all account types including setting up personal Checking account packages, Trust accounts, and Business accounts; open 30-40 sometimes 50 direct deposit accounts each month interacting with 8-10 clients per day, aiming for 1-2 partner referral, 1-2 mortgage referral per month.

ROBERT HALF INTERNATIONAL, February 2011 to October 2011, Phoenix, Arizona, USA

Customer Service/Marketing Account Leads consulted at

AMERICAN CANCER SOCIETY, Phoenix, AZ, USA

Researcher, Marketing Department/ Recruiter/Coordinator

-Marketing and Coordinating - Was part of the marketing team of American Cancer Society's 13th Annual Making Strides Against Breast Cancer Walk in Tempe, AZ on Oct 29, 2011. In 5 months, personally raised $1000 and through my own Team raised $7000 and through Marketing Department raised $700,000.

NATIONAL DESIGN AND MARKETING GROUP, Scottsdale, AZ, USA

Marketing/ Insurance Leads Data Entry

-Updated database and registration information on potential insurance leads 10-15 a day, scheduled appointments

POWER TRADE MEDIA CORPORATION, Phoenix, AZ, USA

Marketer /Digital Financial Accounts

-Marketing and Acquired digital financial accounts for Bus Ride Magazine, outbound cold calls to Transit Agencies, within only 2 weeks successfully acquired 500 accounts by making an average of 50 completed calls per day.

AMERICAN INTERNATIONAL GROUP, FIRST NOTICE OF LOSS, March 2006 to April 2007, Phoenix, AZ, USA

Customer Service Representative, First Notice of Loss

-Prepared reports for claims adjusters on first notice of loss of automotive insurance holders. Provided customer care.

COX COMMUNICATIONS / SITEL CORPORATION, April 2004 to August 2005, St. Catharines, Ontario, Canada

Customer Service Representative, Billing / Finance Department

-Provided customer care resolving billing and non-billing issues and marketing and upselling products, 50 calls a day, 30-45 billing accounts resolutions per days, 5-10 sales a day. Worked on Siebel CRM software

AT&T WIRELESS / CONVERGYS CORPORATION, April 2003 to March 2004, Welland, Ontario, Canada

Customer Service Representative, Billing / Finance Department

-Carried out customer care resolving billing issues, submitting orders for starting and/or completing migration process.

-Handle 40-45 calls a day, 25-30 billing accounts resolutions per day, 1-5 sales a day

EDUCATION

MBA, Management, Western International University, Apollo Group, 2007-2010, AZ, US Major: Management

BBA, Marketing, North South University, 1994-1998, Dhaka, Bangladesh Major: Marketing; Minor: Finance

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