PC Lan Software and hardware Tech III

Aron Felix

Contact: 602-***-****

*******@*****.***

**** **** ********* **. ******* AZ 85017

With Valid Arizona Driver’s License

Education:

System Analyst-PC Programmer, Graduate 08/1991 ICSN – Institute Nogales Diploma in Theology and Cultural, Graduate 05/2001 INSTE Theology Institute California Business Administration Management, Graduate 05/2007 Thomson Business Institute Tucson AZ Associate of Technology. Graduate 03/2017 Soluto University of Technology Tucson AZ Courses and Certifications:

Arizona CJIS Systems Security certification

Certified in SQF Practitioner Certified 03/2015

HACCP Certification Certified 03/2015

Certified Bilingual IT-Technical Support. 08/2015

PROFESSIONAL SUMMARY

Deployment & Imaging Tools:

Operating Systems: Windows 10/11, macOS, MS Office 365. Experience with Platforms & Applications: like One Drive, Five9, MS Teams, Slack, Workday, Power BI, SQL Queries, MS Access, Outlook, Excel, PowerPoint, Support & Operations:

Ability to identify and mitigate network vulnerabilities, performing reviews of user access permissions, Understanding of firewalls, SIEM, EDR, antivirus, and vulnerability management concepts. AI-assisted security tools (e.g., Microsoft Copilot for Security, AI-enhanced SIEM alerting) and their role in accelerating alert triage and threat identification. Basic awareness of AI-generated threats, including AI-assisted phishing campaigns, deepfake-enabled social engineering, and adversarial misuse of generative AI. Awareness of organizational AI governance principles and the responsible, policy-compliant use of AI tools within a secure judicial environment. Maintaining Multiple Stations and loading system and Application using, Center System Configuration Manager (SCCM) (MECM) Microsofot End Point Configuration System. and, (MDT) Microsoft Deploy Toolkit, Microsoft Intune, Windows Autopilot, Desktop Refresh Deployment, PC Imaging, for Laptop/Desktop Configuration. Hardware & End-User Support: Workstation Setup, Multi-Monitor Configuration, Docking Stations, Printer Support, Peripheral Installation, Hardware Replacement. Systems & Networking: Active Directory, DNS, ISP Support, Network Connectivity Troubleshooting, User Account Support, Password Resets. Experience with Platforms & Applications: Five9, MS Teams, Slack, Workday, Power BI, SQL Queries, MS Access, Outlook, Excel, PowerPoint, Support & Operations: Experience and Work History

Independent IT Support Technician Self-Employed. 08/2025 – Present Current Project PC/LAN Tech with CTS- Maricopa County in Phoenix AZ. With Arizona CJIS Systems Security certification

Independent IT Support Technician

Providing independent technical support services for residential and small business clients. Troubleshoot and support desktop computers, laptops, printers, mobile devices, and home network connectivity issues. identify and mitigate network vulnerabilities, Maintaining Multiple Stations and loading system and Application, awareness of AI-generated threats, including AI-assisted phishing campaigns, deepfake-enabled social engineering, and adversarial misuse of generative AI. Awareness of organizational AI governance principles and the responsible, policy-compliant use of AI tools within a secure judicial environment. Assist users with hardware installation, software setup, system upgrades, password resets, and device configuration. Support Windows and macOS environments including troubleshooting performance, connectivity, and peripheral issues. Configure printers, Wi-Fi connections, routers, monitors, and basic networking equipment. Provide customer-focused onsite and remote technical assistance while documenting any completed work and resolutions.

Veyo-MTM – Bilingual-Supervisor From 05/2018 to 08/2025 Supervising and managing Remote, managing a group of 20 agents, planning, assigning, and directing work; daily operations and develop employees. With a focus on customer service satisfaction and team leadership, and directing work; performance appraisals; recognition, rewarding and disciplining employees. Managing Team Performance KPI’s progress, Managing TeamTimecard and Payroll using Workday APP Bilingual Supervisor Apple Tier-2 Technical Support 01/2010 – 04/2018

• Supported desktop and laptop deployment activities including imaging, configuration, and workstation setup for end users. Worked with SCCM, MDT, Microsoft Intune, and Windows Autopilot for system deployment, provisioning, and device configuration. Assisted with Windows imaging, software installation, user profile configuration, and hardware replacement activities.

• Customer Service and Remote, Tech Support. for Apple Devices, Assisting trouble shooting with Networks, servers, switches, ISP, DNS support, including PC, printer, network account and access requirements. Responsible as a Team Supervisor. Managing Performance progress.

• Configured and supported monitors, docking stations, printers, and peripheral devices in enterprise environments. Assisted users with Active Directory account access, password resets, connectivity troubleshooting, and desktop support. Documented completed work and technical issues using internal ticketing and tracking systems for Servie Now and Cloud system.

• Worked in fast-paced, high-volume deployment and support environments while meeting operational timelines and service expectations.

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