Customer Service & Security Operations Leader

KIERA HAMPTON

Berwyn, IL • 708-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Results-driven leader with over 11 years of experience in customer service, operations, team leadership, and security. Proven ability to lead high-performing teams, improve daily operations, train and develop employees, resolve complex customer concerns, and maintain safe, efficient work environments. Recognized for strong communication, accountability, problem-solving, and the ability to adapt quickly in fast-paced settings.

PROFESSIONAL EXPERIENCE

Store Manager/Team Lead Dunkin’ Donuts 2015–2023

- Managed all daily operations of a high-volume retail location while consistently meeting company standards.

- Recruited, hired, trained, coached, and developed team members to deliver exceptional customer service.

- Created employee schedules, managed labor costs, and delegated responsibilities to maximize productivity.

- Oversaw inventory, ordering, cash handling, deposits, food safety, and operational compliance.

- Resolved customer concerns professionally while maintaining a positive guest experience.

- Built a culture of accountability, teamwork, and continuous improvement.

Security Officer Allied Universal / Prime Data 2024–Present

- Conduct routine patrols and monitor facilities to maintain a safe and secure environment.

- Respond to incidents, investigate concerns, and complete detailed reports.

- Verify credentials, monitor access points, and assist employees and visitors.

- Enforce company policies while exercising sound judgment and professionalism.

- Work independently with strong attention to detail in a fast-paced environment.

Teaching Assistant Children’s Learning Center 2 2022–2024

- Supported classroom instruction for children ages 0–5 in a safe and engaging learning environment.

- Assisted with lesson planning, classroom management, and individualized student support.

- Collaborated with teachers and families to encourage student growth and development.

CORE COMPETENCIES

Leadership • Team Development • Staff Training • Operations Management • Customer Service • Conflict Resolution • Security Operations • Incident Reporting • Inventory Management • Cash Handling • Scheduling • Food Safety Compliance • Microsoft Excel • Time Management • Problem Solving

EDUCATION

Morton East High School – High School Diploma

Universal Technical Institute (UTI) – Automotive & Diesel Technology Coursework

Columbia College Chicago – Dance Coursework

CERTIFICATIONS

ServSafe Manager • ServSafe Food Handler • CPR Certified • Teaching Assistant Certification

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