Experienced Office Administrative Clerk
Resume:
Kathleen Hope Jimenez
Bakersfield, CA *****
****************@*****.***
Professional Summary
Administrative professional with 20+ years’ experience working in diverse office settings. Supportive team member committed and responsible and willing to learn. Hard working, ambitious, detail oriented with strong organizational skills. Highly dependable, punctual, and efficient with the ability to multitask. Work Experience
Terminal Clerk
Kenan Advantage Group – KAG ENERGY-Bakersfield, CA October 2022 to Present
• Organize and sort incoming mail and paperwork.
• Verify driver paperwork for each load.
• Image /Scan documents into the dispatch system.
• Enter information into customer systems as necessary.
• Answer Terminal phone calls and address questions and concerns.
• Respond to customer billing and load questions.
• Investigate unassigned miles, hours, and violations and or other anomalies.
• Data entry of driver detention pay, calculate hourly pay, layovers, & breakdowns.
• Accept orders from customers and set up dispatch.
• Order office supplies.
• Process Payroll.
• Other duties as assigned by management.
• Contribute and Provide the Highest Quality of Products and Services to Customers. OS&D Clerk
Terminal Clerk
Reddayway Yellow Corporation-Bakersfield, CA
April 2022 to October 2022
• Responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions. Locate overages, shortage and damaged freight and research and resolve issues
• Provide exceptional customer service to internal and external customers
• Properly handle different types of freight including Hazmat materials
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis
• Assist with answering telephones and provide superior customer service
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions
Escrow Assistant (Contract Completed)
Robert Half-Placer Title-Bakersfield, CA
April 2021 to February 2022
• Provided administrative support to the escrow team, including dealing with details of a highly confidential nature.
• Collecting and preparing documents in the opening and closing of orders, assisting escrow principals, their lenders and/or agents in the closing of escrows.
• Assisted with customer service and administrative duties related to escrow closings.
• Prepared documents required for closings.
• Provided support to obtain the appropriate escrow documentation in accordance with policy and procedures and applicable state and federal regulations.
• Entered required information into the escrow operating system.
• Set-up escrow files.
• Supported Escrow Officer; keeping current on documents required for the close of escrow.
• Performed accounting functions set by each branch that included receipt of funds into escrow accounts, the opening and closing of interest bearing all accounts with the escrow accounting department, requests for wire transfers, and more.
• Ordered beneficiary statements or payoff demands, fire insurance policies, loan documents, lender requirements for funding, and other documents as required by principals for the recording and closing of escrow files.
• Prepared packages for recording with transmittal to the title department including complete closing instructions.
• Prepared closing statements, disbursements worksheets and distribute checks for all closed files. Office Support Services-1
Stria-Bakersfield, CA
November 2019 to November 2020
• Delighted Stria clients by performing various duties in conjunction with janitorial duties, material handling, stocking, meeting set-up and break-down, and groundskeeping duties throughout buildings and properties.
• Performed various office administrative support duties including handling mail, answering phones, filing, and word processing.
Stria Continued
• Operated office equipment and refilled supplies as needed.
• Performed other minor duties, including overseeing events, ordering supplies and backing up receptionists.
• Acted as an onsite coordinator for contractors, building security, and other service providers.
• Prepared documents to be efficiently scanned by Document Imaging Specialists and provided reverse preparation services for the proper return of documents to our clients. Receptionist (Contract Completed)
Technical Works/Gundlach’s-Bakersfield, CA
April 2019 to May 2019
• Answered incoming calls, scheduled appointments for HVAC & Plumbing.
• Processed technician invoices, scanned, filed.
• Other clerical duties as requested.
Office Assistant
De Leon’s Transportation, Inc.-Bakersfield, CA
September 2017 to July 2018
• Processed driver’s daily logs
• Data entry in JJ Keller’s Encompass, and assisted in safety meetings and vehicle, tractor, trailer inspections.
• Assisted in all other office/clerical duties as requested. Administrative Assistant
Snelling Staffing/TCI Transportation Services-Bakersfield, CA August 2016 to January 2017
• Invoice preparation for numerous dedicated accounts.
• Input data into AS400 and Innovative systems.
• Oversaw standard operating procedures and processes for the billing department.
• Developed a can-do attitude regarding all aspects of the job.
• Worked to resolve conflicts quickly for the good of the team.
• Developed relationships with the shipping department and the service department to make sure all necessary paperwork was completed.
• Maintained office supplies and staffing to ensure customer satisfaction.
• Prepared and created weekly reports and invoices for accounting purposes.
• Also assisted with weekly payroll for TCI Mettler HUB IPTW Field Clerk (Contract Completed)
Matrix Service-Bakersfield, CA
March 2016 to June 2016
• Processed Pipe Fabrication Isometric drawings and coordinated project binders.
• Data entry of Weld Tracking, Weld Mapping, Spool Inventory, Pipe Fabrication Reports, Non-Destructive
• Examination Reports, and Shop Fabrication X-Reports.
• Assisted the Operations Manager in data entry of project bids and other clerical duties as assigned. Secretary Dispatcher
Administrative Assistant
Central Valley Private Security-Bakersfield, CA
October 2006 to June 2015
• Scheduled and dispatched workers crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs using radios or telephones.
• Arrange necessary repair orders to restore service and schedules.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.
• Confer with customers, clients and or supervising personnel in order to address questions, problems, and requests for services.
• Prepared daily work and run schedules.
• Performed various clerical duties, utilizing standard office equipment to include filing, screening incoming calls and transmitting messages.
• Prepared and distributed mass mailings, making photocopies, collecting, and receipting monies for customers, performing data entry, typing, and word processing. Receptionist (Temporarily Helped Small Business)
Innovative Tree Experts-Bakersfield, CA
• Answered incoming calls and scheduled appointments.
• Handled accounting; processed invoices, A/R, A/P, and data entry via QuickBooks.
• Submitted proposals, scanned, and filed as needed.
• Other clerical duties as needed.
Education
High school diploma or GED
Blair High School-Pasadena, CA
High School Education
Blair High School-Pasadena, CA
1989
Skills
• Microsoft Word
• Good working knowledge of Microsoft Office Applications.
• Payroll
• Construction
• Account reconciliation
• Microsoft Excel
• Accounts receivable
• Google Sheets
• Word processing
• Ability to manage multiple actions at once.
• Stellar display of professionalism in circumstances
• Typing - Average typing speed (1-60 WPM)
• Executive administrative support
• Ability to work with mathematical concepts
• Data entry - Data entry experience (11-15 years)
• Demonstrated excellent comprehension and of high pressure and heavy workload. organizational skills.
• Microsoft Access
• Computer literacy
• Lead generation
• Strong customer service orientation.
• Computer skills
• Accounting software
• Regular and predictable attendance in the branch.
• Sales (10+ years)
• Microsoft Outlook
• Cash handling
• Excellent verbal and written skills.
• Courier
• Data sorting
• Microsoft Office
• Communication skills (10+ years)
• Administrative experience
• QuickBooks
• Flexibility to reprioritize based on the direction of (Fractions, percentages, ratios, and proration). management.
• Phone etiquette
• Restaurant experience
Languages
• Spanish
• Bilingual
• English
Certifications and Licenses
CDL
Driver's License
Non-CDL Class C
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