Administrative Account Manager & Operations Support
Resume:
Austin, Texas
GABRIELA RIVERA ****************@*****.***
Bachelor's Degree in Industrial Relations
SKILLS
LANGUAGES ADDITIONAL INFORMATION
EDUCATION
PROFESSIONAL SUMMARY
Detail-oriented administrative professional with experience in account management, operations, employee coordination, and client support. Skilled in documentation, scheduling, CRM systems, reporting, and cross- functional communication. Highly organized and experienced in supporting daily business operations in fast- paced environments.
English – Fluent
Spanish – Native
Texas Driver's License
Authorized to work in the United States
PROFESSIONAL EXPERIENCE
2019
Universidad Rafael Belloso Chacín
Bachelor's Degree in Industrial Relations
Leadership, Motivation & Human Resources Management Certificate
Registered Behavior Technician (RBT) Certification – Currently Completing.
Administrative Support
Client Relations
Calendar & Schedule
Coordination
Microsoft Office
Google Workspace
Salesforce
Data Entry
Record Management
Reporting &
Documentation
Communication
2024
2026
West Force Division 2023 – 2025
ACCOUNT MANAGER
Managed client accounts while providing administrative support for daily staffing operations. Coordinated employee assignments, schedules, and workforce documentation. Maintained accurate records using Salesforce, Pipedrive, and Notion. Assisted with payroll processes, onboarding documentation, and employee communications. Prepared reports and tracked operational data to support business decisions. Served as the primary point of contact between clients and internal teams. ABM Industries – Tesla Gigafactory 2020 – 2023
RECYCLING SUPERVISOR
Coordinated daily operations for a team of 60+ employees. Prepared operational reports and maintained documentation using Excel. Managed employee scheduling and workflow assignments. Ensured compliance with company policies and safety procedures. Resolved employee concerns and supported communication between management and staff. Improved operational efficiency through organization and process coordination. Arabian Home 2017 – 2019
TEACHER ASSISTANT
Assisted with classroom organization and daily administrative tasks. Maintained records and supported communication with teachers and parents. Helped create a safe and organized learning environment.
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