Operations Manager - Funeral Services Optimization
Resume:
Cindy Fridley
Operations Manager
Scranton, South Carolina, United States
************@*****.***
SUMMARY
Dynamic Operations Manager with a proven track record at Cain Funeral Home, excelling in process improvements and team leadership. Expert in optimizing resource allocation and enhancing customer satisfaction, resulting in increased profitability. Strong problem-solving skills and a commitment to operational excellence drive successful outcomes in fast- paced environments.
WORK EXPERIENCE
March 2010-March 2026
Operations Manager
Cain Funeral Home
Florence, South Carolina, United States
• • Oversees daily operations ensuring compliance with industry regulations and best practices.
• • Develops and implements process improvements to enhance service delivery efficiency.
• • Trains and mentors staff to maintain high standards of care and professionalism.
• • Coordinates logistics for funeral services, ensuring timely execution of arrangements.
• • Manages inventory and supplies, optimizing resource allocation to reduce costs.
• • Collaborates with families to personalize services, enhancing customer satisfaction and support.
• • Monitors financial performance, identifying areas for operational cost reductions.
• • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• • Developed and maintained relationships with external vendors and suppliers.
• • Developed and implemented strategies to maximize customer satisfaction.
• • Increased profit by streamlining operations.
• • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• • Managed purchasing, sales, marketing and customer account operations efficiently.
• • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. June 2000-March 2010
Director of Business Development
Sylvan Learning Centre
Florence, South Carolina, United States
• • Developed and implemented strategic partnerships to enhance service offerings and drive enrollment growth.
• • Analyzed market trends to identify new business opportunities and inform growth strategies.
• • Led cross-functional teams to execute business development initiatives, ensuring alignment with organizational goals.
• • Cultivated relationships with educational institutions and community organizations to expand outreach efforts.
• • Oversaw the development of marketing strategies tailored to local markets, increasing brand visibility.
• • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
• • Negotiated, prepared, and signed contracts with clients.
• • Enhanced company''s market presence through targeted networking events and relationship building.
• • Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
• • Established and maintained highly effective relationships with clients and industry partners to drive growth.
• • Built relationships with customers and community to establish long-term business growth. February 1992-January 2001
Accounting Manager
SMI Steel
Cayce West Cola, South Carolina, United States
• • Oversaw monthly financial closings, ensuring accuracy and compliance with accounting standards.
• • Developed and implemented budget forecasts to optimize resource allocation and cash flow management.
• • Led a team of accountants, mentoring staff on best practices and improving overall departmental performance.
• • Streamlined accounts payable processes, reducing turnaround time for vendor payments and enhancing supplier relationships.
• • Conducted internal audits to identify discrepancies, implementing corrective actions to strengthen internal controls.
• • Managed journal entries, collection efforts, reconciliations, and payroll processing.
• • Managed banking reconciliations and monthly balance sheet statements.
• • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
• • Completed bi-weekly payroll for company employees.
• • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• • Generated monthly and quarterly financial statements for executive review.
• • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
• • Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time. EDUCATION
1996-1998
MBA
Southern Wesleyan University
Central, South Carolina, United States
• Business Administration And Management
1994-1996
BBA
Southern Wesleyan University
Central, South Carolina, United States
• Business Management
1992-1994
Associate of Science
Midlands Technical School
Columbia, South Carolina, United States
• Accounting
SKILLS
Problem-solving Team leadership Operations management Customer service Performance monitoring Business administration Management
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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