Customer Service & Front Desk Representative
Resume:
Cassidy Giddens
For all your Customer Service needs! And more!
Contact me:
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About me
Hello! I am an enthusiastic, competent, and friendly customer service representative seeking new employment opportunities. I have a unique set of skills acquired through extensive customer service, office, and performing experience throughout the years. I am an enthusiastic and versatile worker with a passion for delivering captivating performances and engaging with diverse audiences and patrons. Key skills
● Performance Excellence: Proven track record of delivering dynamic and memorable performances in various locations, showcasing adaptability and creativity.
● Customer Service: Adept at providing exceptional customer experiences, ensuring satisfaction and building positive relationships with patrons.
● Office Administration: Proficient in administrative tasks, including record keeping and organizing.
● Front Desk Management: Experience in front desk responsibilities, including greeting guests, answering inquiries, and maintaining a professional and welcoming atmosphere.
Current Employer
JULY 2024 - PRESENT
American Aqua - Saline, MI, - Customer Service Representative
● Spoke to customers over the phone daily.
● Proficient in scheduling service jobs via Google Calendar and ServiceTitan.
● Developed valuable relationships with regular customers.
● Competent in quick decision making.
Past Employment
FEBRUARY 2024 - JULY 2024
LUSH Cosmetics - Ann Arbor, MI - Casual Sales Associate
● Quickly obtained product knowledge to be able to provide the best customer service.
● Successfully able to multitask, such as keeping the store clean while also attending to customer’s needs.
● Passionately advocating for LUSH cosmetics’s moral values, such as fighting animal testing and using 100% ethically sourced natural ingredients. JANUARY 2023 - MARCH 2023
Soma Intimates - Lancaster, PA - Sales Lead
● Kept up with sales numbers and made sure daily, weekly, and monthly goals were met.
● Designated key holder and was responsible for properly opening and closing the store.
● Manager on-duty when the general manager or assistant manager was not present.
● Continued associate duties such as bra fittings and customer service on the sales floor. SEPTEMBER 2022 - DECEMBER 2022
Athleta - Lancaster, PA - Sales Associate
● Successfully obtained knowledge about the stores’ products in a short amount of time..
● Stayed focused on customer’s needs such as fitting room assistance and product information.
● Organizing the sales floor and back stock room with stellar focus and efficiency. APRIL 2022 - AUGUST 2022
Girl Scouts of Louisiana Pines to the Gulf - Shreveport, LA - Placement Specialist
● Made relationships with members in order to ensure their satisfaction.
● Took the time to make sure girls were placed in a troop that was right for them.
● Was always available in the office for any department who needed assistance. FEBRUARY 2021 - OCTOBER 2021
Soma Intimates - Shreveport, LA - Sales Lead
● Kept up with sales numbers and made sure daily, weekly, and monthly goals were met.
● Designated key holder and was responsible for properly opening and closing the store.
● Manager on-duty when the general manager or assistant manager was not present.
● Continued associate duties such as bra fittings and customer service on the sales floor. SEPTEMBER 2020 - JANUARY 2021
Soma Intimates - Shreveport, LA - Sales Associate
● Successfully obtained knowledge about the stores’ products in a short amount of time.
● Obtained excellent customer service skills.
● Worked one on one with customers for bra fittings and bra selections. Education
AUGUST 2016 - MAY 2020
Northwestern State University - Natchitoches, LA - Bachelors of Science in Theatre
● Learned important time management skills, such as making schedules for rehearsals and making rehearsals on time.
● Mastered many theatrical skills such as directing, acting, singing, directing, set designing, light designing, costume designing, and costume construction. References
● Available upon request
Contact this candidate