Level 3 IT Application Support Analyst

Steven C. Gotschall Page * of *

STEVEN C. GOTSCHALL

Captain, USAF, Separated

**** *.*. *** ***** Cell: 352-***-****

Ocala, FL 34473 Home: 352-***-****

CURRENT EXPERIENCE

Email: **********@***.**.***

Software: Microsoft Dynamics 365 F&O ERP, Epicor Vantage and Kinetic ERP, Great Plains ERP, Quest Rapid Recovery Backup, Microsoft Office 365, MS Teams, SharePoint, Windows 11, Windows Server, Service Desk Plus, Visual Basic, Windows Terminal/Citrix Server, VMware, Hyper-V, MS SQL Server, All Adobe Products, TCP, DHCP, Active Directory, MS Outlook, Microsoft Entra ID (formerly Azure AD), Intune, Power Platform, Power BI, Microsoft Fabric, Autodesk Inventor, SolidWorks, QuickBooks, EDI. Programming: Microsoft Power Fx, C#, VBA, HTML, XML, JavaScript, Basic, MS SQL, DOS Batch, VBScript, OpenEdge 4gl, PowerShell. Python.

Hardware: Wide variety of PC workstations & Servers, Datto Siris Backup, Network switches, Routers, Firewalls, NAS, Security cameras/NVR, SAN, WAN, VLAN, Door alarm systems, Copiers, Phone Equipment, Wi-Fi, Repeaters, MESH, Projectors, Audio Equipment, Barcode scanners. EMPLOYMENT

May 19, 2025 – Fidelity Manufacturing LLC 352-***-**** July 16, 2026 1900 NE 25th Ave

Manufacturing Ocala, FL 34470

1.2 years

Position: Information Technology Manager

Responsibilities: Oversee all Communication (LAN, WAN, Email, VOIP, etc.), database, backup recovery, and regulatory compliance. Manage manufacturing equipment network interfaces. Purchase and maintain all I.T. related equipment and software. Maintain security of the network, building, systems, and data. Create custom reports and data tables as needed. Provide technical support to all departments including Sales, Purchasing, Production, Warehouse Inventory Control, Quality Control, Regulatory Compliance, Accounting, Customer Service, HR, Administration, and Shipping. Supervision of 4 members of the IT team. Accomplishments

● Go-Live project manager for Epicor Kinetic ERP and CPQ.

● Implemented data integrations between Paylocity, Epicor Kinetic, Active Directory, and Microsoft Entra.

● Designed and implemented digital room reservation signs.

● Implemented Service Pro, Insight Spreadsheet Server, Kepler51 weather warning system.

● Created Power App to request and track IT purchases.

● Created spreadsheet to import Amazon orders into Epicor Kinetic purchase orders.

● Created Business Activity Queries To transfer data from Epicor to Service Pro.

● Upgraded network switches to TP-Link and Amada management software

● Implemented Epicor Mobile Warehouse software and mobile Zebra scanners.

● Purchased and implemented photo security badge system. Steven C. Gotschall Page 2 of 5

● Purchased and implemented Paylocity timeclocks for all corporate locations. October 13, 2005 – Winco Manufacturing DBA Champion Manufacturing 352-***-**** March 25, 2025 5516 SW 1st Lane

Manufacturing Ocala, FL 34474-9307

19.5 years

Position: Information Technology Manager

Responsibilities: Oversee all Communication (LAN, WAN, Email, VOIP, etc.), database, backup recovery, and regulatory compliance. Manage manufacturing equipment network interfaces. Purchase and maintain all I.T. related equipment and software. Maintain security of the network, building, systems, and data. Create custom reports and data tables as needed. Provide technical support to all departments including Sales, Purchasing, Production, Warehouse Inventory Control, Quality Control, Regulatory Compliance, Accounting, Customer Service, HR, Administration, and Shipping.

Accomplishments

● Oversaw the porting of data from Visual Account Mate to Epicor's Vantage and then later to Microsoft Dynamics 365 F&O. Was lead in setting up and programming Dynamics configurator to create BOMs and Routes for our finished goods and service parts.

● Wrote costume program to create and transmit Bill of Ladings to our logistics company.

● Developed Backup Systems for both onsite and offsite storage of all company data files and continuous disk images of workstations for minimal down time in case of failure, corruption or virus. Along with Total Threat Protection Anti-virus software on all computers, I initiated SentinalOne managed detection and response along with WatchGuard firewall with Endpoint Protection modules and Microsoft Defender throughout the Company. Since all this was implemented, Champion never had a successful virus infection, ransomware attack, or any other type of data security breach.

● Designed EDI mappings for our EDI customers for Purchase Orders (850), Purchase Order Acknowledgments (855), Advanced Shipping Notifications (856), and Invoicing (810). Installed security camera and DVR system thought the building.

● Researched, purchased, and customized Service Desk Plus software to create, manage, and track I.T. Support tickets; Network inventory, computer loan program, knowledge database, and purchase orders of the I.T. Department.

● Integrated the two office Networks and Domains when Champion purchased Winco.

● Migrated from Exchange on-site to a hybrid Office 365 E3 with Exchange in the Microsoft cloud and AD synced to Azure and Intune.

● Switched from TeamViewer for managing remote systems to Screen Connect providing more features at a lower cost.

● Wrote scripts and domain policies to configure all domain PCs for WinRM and Intune Mobile Device Management while purging retired devices from the database.

● Replace all Network switches in the building with Managed L2+ switches allowing for better network traffic flow and management. At the same time, replace the backbone of the network with 10Gb copper for greater bandwidth and throughput.

● Upgraded and expanded Wi-Fi throughout the building and into the new annex.

● Purchased and installed new WatchGuard firewall and implemented new VPN system which included SamL protocol using Microsoft Azure as point of Single Sign-on. September 17 2004 – Kmart Distribution Center 352-***-**** October 12, 2005 655 Southwest 52nd Avenue

Warehouse Distribution Ocala, FL 34474

1 year

Position: Data Processing Supervisor

Steven C. Gotschall Page 3 of 5

Responsibilities: Maintain and support all computer hardware and software including DELL servers and HP UNIX servers. Supervise 3rd shift Data Processing personnel. Receive and process orders from corporate headquarters and produce shipping labels for these orders using WMS and OMS software. Produce daily reports on productivity and shipping status. Accomplishments

● Completed training in the daily operations of the Ocala Kmart Distribution Center and its various departments.

● Learned the maintenance and repair of various Tektronics computers, warehouse scanning equipment, OCE and IBM printers.

● Developed VBA programs to assist in the production of Excel reports.

● Modified Access reports to aid in the processing of orders. August 1988 – July 2004 Berryman & Henigar, Inc. 352-***-**** Engineering & Surveying 1414 SW Martin Luther King Jr., Ave. 16 years Ocala, Florida 34474-3129

Positions: IT Group Manager, MIS Director, Computer Information Systems Manager, Chairman of the "Computer Policy and Steering Committee", Computer Development and Maintenance Supervisor, AutoCAD Operator and Design Engineer

Responsibilities: The management of all corporate computer hardware, software, IT personnel, and network systems. This includes the purchasing decisions of all computer equipment, management of the IT staff, and the development and implementation of new technologies. The purchase, installation and maintenance of all electronic data communication systems. The security of electronic data and its protection from computer viruses. The archive and storage of electronic documents to tapes and CDs. The development and evaluation of software for use throughout the company. Oversee normal day-to-day computer operations. Development of CAD and GIS procedures.

Training of office personnel in the use of computers. The production of presentation artwork, Engineering and Surveying plans, publications, WEB pages, and in-house training manuals. Installation and maintenance of all operating systems which included Windows 98, Windows 2000, Windows 2000 Server, Windows XP, Citrix Server, and Microsoft SQL Server. Accomplishments

● Developed Hydrographic analysis and troll data conversion program in MS Access & VBA for the Florida Department of Environmental Protection.

● Developed Excel spreadsheets for tide study data entry used by the Florida Department of Environmental Protection.

● Development and implementation of a job order tracking and electronic file archiving system.

● Installed and implemented Advantage accounting system with Microsoft SQL server and Citrix Winframe terminal server.

● Development and implementation of draft invoice and labor costs report tracking system for new accounting system based on Microsoft SQL server.

● Replacement of GroupWise E-mail system with First Class, a client server group conferencing communication package.

● The purchase and installation of network equipment to network the East and West Coast computer operations.

● The conversion and upgrade of the document storage and retrieval database program from FoxPro to Microsoft Access 7.0.

● The development of comprehensive electronic forms for tracking project status and budget information.

● The purchase of computer hardware and software which enabled all departments to automate the production of documents which were previously developed by hand.

● The detection and elimination of a widespread computer virus. Implementation of safeguards to prevent future occurrences of the virus.

Steven C. Gotschall Page 4 of 5

● The development of procedures to share data and graphical data between different software platforms including CAD, GIS, Spreadsheets, Databases, and Word processing.

● The development and implementation of a computerized indexing system to keep track of physical and electronic drawings and other related files. This included the purchase and installation of a 9-track tape system and creation of database software using FoxPro 2.0.

● The development and implementation of a computerized indexing system to keep track of computer hardware, invoices, software, and related systems information under FoxPro 2.0.

● Creation of a plotter communication program, written in Turbo Pascal that supplemented AutoCAD.

● Creation of Cross Section manipulation programs, written in Basic and Turbo Pascal that aided in the production of Cross Sections for State Roads 41 and 44.

● Development of a coordinate geometry package for use inside and outside of AutoCad. 1983 – July 1988 United States Air Force

Military Service Grand Forks AFB, North Dakota 58205 5 years

Positions: Missile Launch Combat Crew Commander, Deputy Missile Launch Combat Crew Commander

Responsibilities: Be ready to launch 150 Minuteman III intercontinental ballistic missiles (ICBMs) upon lawful authority. The daily monitoring and supervision of maintenance and security teams at both the launch capsule and missile sites. To act as the base alternate command post and a worldwide communication center.

● Combat Crew Commander whose responsibilities included the training and evaluation of two man launch teams.

● Alternate Command Post Commander whose responsibilities included being able to take over the duties of the Base Command Post when they were unable to function; the supervision of all field tests, modifications, evaluations, and the operations of numerous radio, satellite, and computer communications equipment. Supplemental trainer operator of a computerized launch capsule simulator used in the training and evaluation of launch crews. Accomplishments:

● Top Secret SIOP ESI government security clearance.

● l5th Air Force Crew Member excellence award, Air Force Outstanding Unit award, Combat Readiness medal, Air Force Longevity Service award ribbon, small arms Expert Marksmanship ribbon, Air Force training ribbon.

● Selected as one of the top ten Missile Combat Crew Commanders in the 321 Strategic Missile Wing.

● Researched, ordered, and installed office computer systems.

● Honorable release from active duty with rank of Captain. Steven C. Gotschall Page 5 of 5

1981 – 1983 Transportation Research Center

Research & Development University of Florida

3 years Gainesville, Florida 32611

Positions: Software programmer and computer hardware designer. Responsibilities: To develop software and hardware for use by various state transportation departments.

● Designer of large main frame software used in feasibility studies.

● Designer of microcomputer software for simulations and optimization of traffic flow situations.

● Designer of software and hardware to analyze traffic light computers. Accomplishments:

EDUCATION:

● Developed software program for Apple computer that would optimize traffic flow at any intersection.

● Developed software for Epson portable and IBM computers which were used to analyze traffic light detector loop systems to determine the best configuration.

● Developed software and hardware for Apple computer which connected it to a traffic light computer and analyzed its performance in the lab and determined where maintenance was needed.

1983 University of Florida

Gainesville, Florida

Bachelor of Science in Engineering

Major: Computer Informational Sciences of Engineering Certified First Class Administrator from SoftArc, Toronto Canada. Former President of the North Central Florida chapter of the Data Processing Managers Association. Continuing education through workshops, seminars, trade shows, and periodicals. PERSONAL: Birth date: September 29, 1960

Height: 5'-11 " Weight: 200 lbs.

Married

REFERENCES: Personal and/or professional references supplied upon request.

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