Customer Service & Shift Leadership Professional

JACOB VALADEZ

Brownsville, TX ***** 956-***-**** ****************@*****.***

EDUCATION

Homer Hanna High School — Brownsville, TX

High School Diploma, OSHA 10 Maritime Certification, Transportation Worker Identification Credential (TWIC), Food Handler Certification

June 2020

EXPERIENCE

Customer Service Representative

Teleperformance (Bank of America Deposits Division) February 2026 – July 2026

● Assisted banking clients with checking and savings account inquiries while providing accurate account support.

● Delivered professional customer service that consistently met quality assurance and performance expectations.

● Resolved customer concerns through active listening, analytical problem-solving, and effective communication.

● De-escalated challenging customer situations with professionalism, empathy, and timely resolutions.

● Maintained accuracy while navigating financial systems in a fast-paced, high-volume call center environment. Junior Shift Lead in Training / Crew Member

Auntie Anne's

November 2024 – January 2026

● Opened and prepared the store for daily operations while ensuring readiness for customer service.

● Assisted in supervising team members and supported the training of new employees.

● Maintained food safety, cleanliness, and product quality standards throughout daily operations.

● Managed multiple responsibilities simultaneously while providing excellent customer service during peak business hours.

● Demonstrated leadership, time management, and operational reliability in a fast-paced environment. Team Member / Cashier

Whataburger

January 2024 – November 2024

● Provided friendly and efficient customer service while accurately processing customer orders.

● Operated point-of-sale systems and handled cash and electronic transactions with accuracy.

● Maintained cleanliness and organization of dining and food preparation areas.

● Collaborated with team members to ensure smooth daily operations and customer satisfaction.

● Earned Employee of the Month within the first month of employment through outstanding performance and dedication.

TECHNICAL SKILLS

Customer Service

Customer Relations

Call Center Operations

Conflict Resolution

Customer De-escalation

Banking Support

Cash Handling

POS Systems

Food Safety

Leadership

Training & Mentoring

Quality Assurance

Problem Solving

Time Management

Active Listening

Multitasking

Team Collaboration

Windows OS

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