Administrative and Customer Service Professional
Resume:
Experience
Cosmich Simmons & Brown PLLC
Receptionist – Jackson, MS 9/2023 to 6/2024
Answered and directed incoming calls.
Completed intake forms for prospective clients seeking representation.
Scheduled standing attorney and staff meetings.
Scheduled reservations.
Used data entry software.
Exceptional Touch Home Health
Sitter—Jackson, MS 03/2023 to 6/2023
Assist clients with activities of daily living.
Use a variant of the 25 skills learned during the training as a Certified Nursing Assistant.
Travel to the client’s home.
Capitol Staffing
Customer Service Representative—Jackson, MS 03/2023 to 09/2023
Answered incoming calls.
Scheduled reservations for callers who wished to book them.
Used data entry software.
Portsmouth Redevelopment & Housing Authority
Summer Camp Instructor—Portsmouth, VA 06/2019 to 08/2019
As a summer camp instructor, I supervised counselors and the children who were enrolled in the program. I oversaw the constructing and executing of the assigned STEM projects in which the children partook in each day.
Virginia Commercial Space Flight Authority
Administrative Assistant—Norfolk, VA 06/2016 to 09/2018
Sorted and distributed incoming communications data, including, faxes, letters, and emails.
Interacted with the organization’s staff, executives, clients, vendors, and visitors daily.
Organized the scheduling of meetings, conferences, and events.
Read and analyzed incoming memos, submissions, and reports to determine its significance and plan distribution.
Opened, sorted, and distributed incoming correspondence.
Filed and retrieved corporate documents, records, and reports.
Greeted visitors and determined whether they should be given access to specific individuals.
Admissions Representative
Fresh Start School of Advanced Studies—-Okolona, MS 1/2012 to 01/2014
Interviewed applicants through telephone contact and face-to-face personal interviews.
Developed department’s first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
Reviewed programs which included touring through the facility with prospective students.
Coordinated and expedited monthly office supply order for 14-member team and support staff.
Established and cultivated relationships with high school teachers, guidance counselors, and administrative staff.
Designed and delivered motivational career presentations to show to high school students.
Generated leads for possible enrollments and conducted in-home enrollment interviews.
Certified Nursing Assistant
Pioneer Hospital—Aberdeen, MS 01/2011 to 01/2012
Carried out numerous responsibilities, such as handling medical records, assisted patients with their daily routines such as bathing, toileting, eating, and resting.
Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre-and post-operative care.
Adhered to safety guidelines and completed Pioneer Hospitals three-hour Patient Safety Training Program.
Ensured the accurate, timely flow of information by maintaining through patient records and updating healthcare team on patients’ status.
Complied with HIPAA standards in all patient documentation and interactions.
Certified Nursing Assistant
Azalea Gardens—Oxford, MS 01/2010 to 01/2011
Helped patients and clients with their healthcare needs, while serving under the supervision of a Registered Nurse and Licensed Practical Nurse.
Provided high-quality patient care as per Azalea Garden Rehabilitation, Home-healthcare, and Nursing-home standards.
Preserved patient dignity and minimized discomfort while carrying out such duties as bedpan changes, diapering, emptying drainage bags and bathing.
Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Provided nursing and nursing related services to residents and maintained homelike environment for the residents.
Certified Nursing Assistant
Golden Living Center—Amory, MS 01/2007 to 01/2009
Assisted residents with the activates of daily living, including meal preparation, patient transference, bathing, dressing and grooming.
Protected and promoted resident rights and assisted the client to maintain independence.
Provided routine care to all Golden Living patients.
Reported to the RN or LPN, the status of in-house patient by spending maximum time and providing quality care to client.
Ensured all wards under my care were kept neat and orderly.
Education
Area of Focus: Nursing
Itawamba Community College—Fulton, MS
Bachelor of Arts: General Studies
University of Mississippi—Oxford, MS
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