Full-Cycle Recruiter and Client Operations Leader

Lisa Pocobello

+1-864-***-**** • ****.*********@*****.*** • Gaffney, SC

Summary

Dynamic Healthcare Professional and Patient Navigator with over 22 years of experience spanning clinical nursing, high-volume healthcare recruitment, and contact center operations. Expert in HIPAA compliance and medical terminology, with a proven track record of managing 150+ daily outbound calls to navigate complex healthcare benefits and empower providers and patients. Skilled in objection handling and CRM software management (HubSpot, Bullhorn) to resolve inquiries and maintain high productivity in dialer-based workflows.

Work Experience

Travel Nurse Recruiter March 2024 – June 2024

CROSS COUNTRY HEALTHCARE, REMOTE

Managed high-volume outbound calling operations, averaging 100-150 calls daily within a dialer-based workflow to achieve productivity and quality targets.

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Educated prospective healthcare professionals on complex contract details and healthcare benefits to ensure accurate program enrollment and placement.

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Documented all interactions and candidate data accurately within Bullhorn ATS, maintaining 100% data integrity for contact center operations.

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Navigated candidate concerns and utilized effective objection handling techniques to close deals and facilitate smooth transitions for new hires.

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Auctioneer/Managing Partner October 2021 – December 2023 ELEVATED AUCTION, PICKENS, SC

Implemented and managed CRM software via HubSpot to track lead engagement and resolve customer inquiries efficiently.

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Educated new business prospects on service offerings through targeted marketing strategies and inside sales outreach.

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Empowered and led a team of assistants, standardizing processes to ensure high-quality service delivery and operational efficiency.

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Documented and standardized post-sale collection protocols, improving organizational cash flow and customer transparency.

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Senior IT Recruiter January 2020 – January 2021

ICAP, REMOTE

Ensured strict adherence to HIPAA compliance and medical terminology standards while processing healthcare- focused personnel for government and private sectors.

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Navigated high-volume VMS accounts with short deadlines, maintaining high productivity and quality targets in a fast-paced environment.

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Educated candidates on various healthcare benefits and plan details to ensure transparency and successful onboarding.

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Documented candidate progress in VMS systems, acting as a primary point of contact for vendor coordinators and stakeholders.

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Senior IT Recruiting Lead September 2012 – September 2019 SYSTEMTEC, REMOTE

Led healthcare IT recruitment specializing in Epic, Cerner, and Meditech, requiring deep knowledge of healthcare contact center operations and medical terminology.

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Maintained 100% HIPAA compliance and managed immunization and background check documentation for clinical staff placements.

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Resolved complex staffing requirements within 24-48 hour windows, demonstrating superior objection handling and negotiation skills.

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Empowered the recruiting team through weekly training sessions on best practices for patient engagement and professional documentation.

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Executive Recruiter May 2011 – September 2012

MRI/THE NEWELL GROUP, GREENVILLE, SC

Conducted extensive outbound calling and telemarketing to build a pipeline of mid-to-senior level talent across the U.S.

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Navigated the full lifecycle hiring process by educating hiring managers on market trends and resolving feedback delays.

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Documented all placement activities and performed background checks to ensure compliance with industry standards.

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Resolved client needs by matching candidates with specific manufacturing domain knowledge and technical proficiencies.

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Registered Nurse November 2002 – December 2005

CHILDREN’S MEDICAL CENTER, SIMPSONVILLE, SC

Delivered empathetic patient engagement and care coordination, utilizing medical terminology to educate families on preventative health and wellness plans.

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Navigated clinical workflows to act as a primary point of contact for patients, ensuring adherence to value-based care principles.

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Resolved patient inquiries regarding healthcare guidance and accurately documented medical charts to maintain HIPAA compliance.

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Empowered pediatric patients and their caregivers through clear communication regarding plan details and medication administration.

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Education

Associate Degree in Nursing May 1992 – May 1994

GREENVILLE TECHNICAL COLLEGE, GREENVILLE, SC

Additional Skills

Healthcare & Compliance: Medical terminology, HIPAA compliance, Value-based care, Patient engagement, Care coordination, Preventative health, Healthcare benefits, Utilization management Contact Center Operations: Outbound calling, Objection handling, Healthcare contact center operations, Telemarketing, Inside sales, Dialer-based workflow productivity Software & Technology: CRM software, HubSpot, Bullhorn ATS, Microsoft Office Suite, Excel, Salesforce, Cerner, Epic, Meditech, McKesson

Professional Navigator Skills: Navigate, Educate, Resolve, Empower, Document, Relationship Building, Communication skills, Problem Solving

Certifications

• CPSR-Certified Professional Service Recruiter - National Association of Personnel Services (January 2012)

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