Regional Human Resources Specialist and Employee Relations

Joyce Miller Ballard

704-***-**** ******************@*******.***

OBJECTIVE

Distinguished and versatile Regional Human Resources Specialist offering years of comprehensive experience in a broad range of HR related functions such as recruitment, staffing, talent management, workforce management, payroll, employee relations, project management, human capital, and business operations

EXPERIENCE

Charlotte Mecklenburg Schools March 2022 – Present

Senior Secretary for Employee Relations

Processes weekly/monthly payroll, to include checking accuracy of employee timesheets and bonus payments.

Serves as a personal and confidential secretary to the Chief of Human Resource, Assistant Chief of HR/Director/Executive Director

Generates correspondence and maintains office communication.

Performs special projects and assignments as assigned

Prepares reports and summarizes information and data.

Responds to complaints and requests for information on regulations, procedures.

Manage random DOT drug screen for the CMS school district

Manage wage audits for CMS.

Maintains accurate and detailed records, verifies the accuracy of information and research discrepancies and records information.

Respond to subpoena request from legal/media/public records, upload files to legal

Order and retrieve file vault files, logging files into file vault, sending files to file vault.

Uploading files to AppX systems.

Operates standard office machines such as typewriters, photocopiers, duplicating machines, telephones, calculators and computers.

Answer calls/conduct intakes/routing calls to the appropriate person.

Checking voicemail, employee relations inbox, rehire eligibility.

Participates in the duties related to the administration of an office, assists in preparing comprehensive reports and recommending improvements in workflow, procedures and use of equipment and forms.

Opens, sorts and distributes incoming mail including sending certified mail.

Utilizes positive human relation skills to interact with teachers, assistant principals, administrators, and other staff in fulfilling requests for assistance as appropriate.

Maintains calendars of activities and meetings

Acts as a receptionist, responds to requests and inquiries and assists visitors with directions and information.

Performs related duties as assigned.

Manage safe school’s compliance training

General Steel Drum July 2019 – January 2021

Human Resource Assistant/Admin Assistant

Processed invoices

Assisted with month-end inventories of raw materials and made adjustments to final reports

Directed visitors, incoming phone calls, mail and faxes to applicable persons

Assisted Inside Sales Representative

Reviewed, entry, revision, deletion, distribution and retrieval of ISO documents

Filed and maintained daily process audits and production paperwork

Prepared the week Process Summary Report

Issued the weekly detailed scrap and Downtime reports for Parts and Drum Line

Issued all ISO departmental indexes, document deletions and revision of all departments

Copied and made available all forms frequently used in the plant

Filed and maintained the Weekly Press Inspection, forklift inspections, oven charts and delivery reports

Completed monthly VOC/HAP report

Made necessary arrangements for drugs screen for perspective employees

Reviewed and verify I-9 and all new hire paperwork.

Conducted orientation with new employees to explain expectations, policies and procedures

Submitted all necessary changes to be processed to payroll, (i.e. change to address, benefits, pay increases, vacation schedules, terminations and new hires.)

Coordinated employee functions and recognition events including generating correspondence

Reported accurate time worked for temporary employees to agencies and for accounts payables

Maintained uniform invoicing approvals with tracking, and steel toe shoes

Issued, tracks, posts and files training records on employees

Issued all Training Verifications for new employees, new documents and document revisions

Reviewed daily time clock punches and enter approved PTO request

The BUDD Group March 2017 – August 2018

Landscape Field Service Coordinator

Responsible for the executive administration of operations in Landscape branch, performs administrative, financial and human resource activities Directed day-to-day office operations, providing fundamental support to company President and staff

Liaison for the branch and corporate office.

Responsible for processing the client billing for the branch.

Recruited qualified candidates through direct recruiting, referral programs, internet, advertising and community involvement.

Recommended qualified candidates to management by conducting initial interviews, conducting reference/background checks and monitoring drug screens.

Conducted new hire orientations.

Processed new hire paperwork and electronic documents accurately and promptly.

Created and maintains employee files according to Budd standards and legal requirements.

Processed and reconciles payroll.

Processed invoices for payment in a timely fashion.

Responded to unemployment claims.

Provided telephone coverage and may perform as dispatch operator during inclement weather.

Established various reports and documents to provide current personnel information and job costing.

Performed computer entry and file maintenance.

Performed other related duties as required and assigned.

Made AR calls as needed to track and manage AR appropriately to meet goals established by CFO.

The first point of contact in employee relations for Human Resource issues in the branch.

Assisted the Branch Manager to develop monthly and annual financial projection

Managed accounts payable, receivable, payroll and administrative budget. Prepared expense reports, purchased all hardware and software, performed application upgrades, and trained staff in use of office computer resources

Responsible for all electronic billing for company and accounts payable monthly expenditures for group homes and office

Administered the Human Resources Department and Employee Personnel records

Avis Budget Group April 2012 – January 2017

Administrative Assistant/Human Resource Assistant

Provide administrative support to City Manager; also support two locations (Asheville, NC & Greenville, SC totaling 100+ employees).

•Handled payroll, time and attendance for 60-80 personnel

•Processed background & driver license checks for prospective employees for all brands

•Responsible for screening & scheduling interviews for all prospective candidates

•Managed all travel arrangements for associates

•Organized office, including typing, copying, scanning, filing, faxing documents and answering telephones for team members

•Kept track of all Human Resources policies & procedures and update on regular basis

•Responsible for new hire orientation

•Processed all new hire paperwork and new hire videos as needed for both Avis and Budget

•Maintained employee files

•Responsible for all electronic billing for company and accounts payable monthly expenditures for the location, responsible and monitor invoices and expense reports

SKILLS

Reporting

Payroll

Excel

Attention to Detail

Microsoft Office Products

Quickbooks

Accounts Payable/Receiving

Excel Data/ Novell Systems

ServiceNow

Adobe

OnBase

Microsoft Visio

Attendance Tracking Systems

SAP

Concur

Workday

AppX

Kronos

NetSuite

Avionte

Budget Tracker

WinTeam

Cherwell

Hire Enterprise

Econometrix

Demonstrated ability to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks

Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budgetary requirements

Strong attention to detail with a proven ability to follow through on projects to completion with minimal supervision.

Well rounded background in human resources, operations and consumer affairs

Adept at coordinating and prioritizing multiple/conflicting assignments in order to meet deadlines

Competent in the handling of confidential information

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