Senior Cybersecurity, Infrastructure & Systems Engineer

WYNN RICKS

Logan, UT ***** 435-***-**** ****.*****@*****.*** linkedin.com/in/wynn-ricks

PROFESSIONAL SUMMARY

Senior cybersecurity, infrastructure, and systems engineering professional with 20+ years of experience across enterprise consulting, managed services, corporate security operations, endpoint management, and manufacturing/OT environments. Strong hands-on background in network and infrastructure security, incident response, vulnerability management, SIEM and endpoint operations, Active Directory, VMware, Windows/Linux, SQL Server, automation, and large-scale technical troubleshooting. Experienced leading technical delivery, coordinating workstreams and dependencies, training consultants, and translating complex technical issues for customers, engineers, managers, and executives.

CORE TECHNICAL EXPERTISE

Cybersecurity Operations • Network Security • Infrastructure Security • Incident Response • Vulnerability Management • SIEM / Logging / Monitoring • IDS/IPS (Suricata) • Firewalls • VPN • Network Segmentation • Endpoint Security • CrowdStrike • Microsoft Defender • Symantec Endpoint Protection • Zscaler • Nessus • OpenVAS • Nmap • Wireshark • Windows Server • Active Directory / Group Policy • VMware vSphere / ESXi • Hyper-V • Microsoft 365 / Exchange • Linux (Ubuntu / Red Hat / SUSE) • FreeBSD / OPNsense • DNS / DHCP / TCP/IP • Cisco Networking • SCCM • Altiris / Symantec / Broadcom Management Suite • PowerShell • Bash • VBScript • SQL Server / T-SQL • MySQL • C# • Automation • Systems Integration • Technical Consulting • Technical Leadership

SELECTED LEADERSHIP & ENTERPRISE IMPACT

• Served as lead consultant on enterprise engagements, decomposing projects into ordered workstreams, identifying dependencies, performing critical technical work directly, assigning remaining tasks, tracking completion, and releasing subsequent work as prerequisites cleared.

• Trained and mentored new consultants through live customer engagements, product implementation, troubleshooting, documentation, and technical handoff.

• Led customer-facing escalations and complex troubleshooting across networking, Windows/Linux systems, SQL Server, endpoint management, virtualization, security controls, and distributed infrastructure.

• Supported enterprise environments ranging from small business infrastructure to programs with hundreds of thousands of endpoints, including large migration and systems-management initiatives.

PROFESSIONAL EXPERIENCE

Ricks Machining, LLC — Logan, UT

2025 – Present

Owner / Principal Engineer - Infrastructure, Security & Manufacturing Automation

• Designed and implemented the company’s business and manufacturing technology environment, including directory services, virtualization, centralized storage, segmented VLANs, firewalling, VPN, IDS/IPS, monitoring, centralized logging, backup, and recovery.

• Integrated business systems and operational technology/CNC equipment while balancing security, production uptime, recoverability, and day-to-day manufacturing requirements.

• Administer Windows and Linux systems, Active Directory/Group Policy, network security controls, OPNsense/Suricata, Cisco switching, Synology services, virtual machines, and operational monitoring.

• Own technical architecture, troubleshooting, business continuity, cybersecurity controls, vendor coordination, and operational decision-making for a production environment.

Pilot Company / Flying J — Remote

2022 – 2023

Cyber Security Engineer - Blue Team / Detection & Response

• Supported nationwide blue-team and enterprise cybersecurity operations, including detection and response, security investigations, vulnerability remediation, infrastructure hardening, and technical escalation.

• Reviewed and correlated endpoint and infrastructure alerts and telemetry using tools including Splunk, CrowdStrike, ServiceNow, and SolarWinds; documented investigations and coordinated remediation with engineering and operations teams.

• Worked across Microsoft enterprise technologies, endpoint security, infrastructure, virtualization, monitoring, and operational processes in a large distributed environment.

Secure-24 — Detroit, MI

2017 – 2022

Senior Cyber Security & Infrastructure Operations Engineer

• Provided senior escalation support for hosted managed-services customers involving WAN communications, endpoint agents, SQL Server, Windows/Linux systems, authentication, patching, deployments, and platform stability.

• Supported and troubleshot security technologies including Symantec Endpoint Protection, CrowdStrike, Nessus, Duo MFA, secure web gateway technologies, and enterprise monitoring/logging.

• Used Wireshark, PowerShell, SQL Server/T-SQL, PerfMon, logs, and platform-native tools to isolate complex failures spanning network, server, database, endpoint, and application layers.

• Developed automation and reporting with PowerShell, VBScript, and SQL Server/T-SQL to improve troubleshooting, administration, visibility, and operational efficiency.

NetX Information Systems Inc. — Columbus, NJ

2011 – 2017

Senior Systems Engineer / Technical Solutions Consultant

• Designed, implemented, upgraded, and supported enterprise systems-management and infrastructure solutions for customers across the United States, Canada, and Europe.

• Served as lead consultant on multiple contracts: broke project work into ordered tasks and dependencies, personally owned critical technical work, assigned remaining tasks, tracked completion, and sequenced follow-on work.

• Trained and mentored consultants joining the team, transferring product knowledge, implementation practices, troubleshooting methods, and customer-environment context.

• Led migrations, upgrades, customer escalations, and complex production troubleshooting involving Active Directory, SQL Server, Windows, endpoint management, automation, WAN/site architecture, and virtualization.

Xcend Group Inc. — Brighton, MI

2007 – 2011

Systems Engineering & Escalation Specialist / Senior Technical Consultant

• Delivered enterprise systems engineering, technical consulting, and escalation support involving Altiris/Symantec management platforms, Windows infrastructure, SQL Server, networking, endpoint administration, imaging/PXE, and software delivery.

• Built lab environments to reproduce customer failures, validate architecture and deployment strategies, analyze WAN/network behavior, and test fixes before production changes.

• Supported very large endpoint-management and migration programs and served as a senior technical resource for difficult customer issues.

XLII, LLC — Salt Lake City, UT

2005 – 2007

Senior Technical Solutions Consultant

• Delivered enterprise systems-management, deployment automation, infrastructure consulting, and customer-facing technical support for Altiris environments.

• Worked directly with customer technical teams and leadership on implementations, troubleshooting, upgrades, and operational improvements.

• Trained newer consultants through live customer engagements and practical technical delivery.

Altiris Inc. — Lindon, UT

2004 – 2005

Tier 2 Technical Support Engineer

• Provided direct enterprise technical support and complex escalation troubleshooting for Altiris systems-management customers.

• Diagnosed issues involving endpoint communication, deployment/software-delivery infrastructure, Windows systems, SQL Server, networking, and platform performance.

• Built lab environments to reproduce customer problems, validate findings, and develop technical resolutions.

CERTIFICATIONS & TRAINING

Microsoft Certified Systems Engineer (MCSE 2000) • Altiris Certified Engineer (ACE) • Altiris Authorized Consultant / Certified Consultant • Symantec Technical Specialist certifications • Formal Microsoft SCCM training • Java programming certification / intensive technical training

ADDITIONAL TECHNOLOGIES

Grafana • Loki • Promtail • Docker • Synology DSM • Synology Directory Server • Backblaze B2 • ServiceNow • SolarWinds • Duo • Thycotic Secret Server • Citrix Hypervisor • Proxmox • VirtualBox • OPNsense / pfSense • Suricata • Reolink PoE video • Git / GitHub • C# WinForms • Java • Batch scripting

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