Food Service Operations & Training Leader

Xiaojing Zhu

Wellesley, MA

508-***-**** *********@*****.***

Professional Summary

Dependable and results-driven food service professional with over 8 years of experience in high- volume operations and team leadership. ServSafe certified with a strong track record of rapid advancement into supervisory and training roles. Skilled in maintaining rigorous food safety standards (HACCP/ServSafe) across diverse environments, including schools, hospitals, and premium retail. Seeking an evening operations or food service role where reliability and operational excellence are valued.

Certifications

ServSafe Food Handler – National Restaurant Association (Expires: February 2028) Professional Experience

Needham High School – Needham, MA

Food Service Associate September 2025 – Present

Support daily cafeteria operations serving a high-volume student population while strictly adhering to USDA nutrition and food safety guidelines Maintain a clean, organized, and welcoming environment aligned with public school standards

Demonstrate reliability and efficiency in fast-paced service periods Newton-Wellesley Hospital – Newton, MA

Food Service Associate September 2025 – Present

Provide accurate and timely meal service in a healthcare setting, ensuring full compliance with sanitation and dietary requirements

Collaborate with healthcare staff to meet patient dietary needs during high-pressure service windows

Uphold strict safety and hygiene protocols in all food handling activities Whole Foods Market – Wellesley, MA

Seafood Specialist & Certified Trainer 2020 – Present Promoted to Certified Trainer within one year based on strong product knowledge and performance

Train and onboard new team members in food safety, inventory procedures, and customer service standards

Maintain exceptional department presentation and ensure compliance with food handling regulations

Mai Sushi Company – Wellesley, MA

Supervisor / Lead Trainer 2018 – 2022

Achieved rapid promotion to Lead Trainer within 3 months and Supervisor within 8 months

Managed daily operations including scheduling, inventory control, and team supervision Trained and mentored numerous new hires, ensuring consistency in quality and service speed

Contributed to successful operations until company closure in 2022 Key Skills

Leadership: Staff training, onboarding, shift supervision, conflict resolution Operations: Inventory management, quality control, high-volume service Food Safety: HACCP standards, sanitation, workplace safety compliance Languages: Bilingual (English, Chinese)

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