Customer Service and Membership Support Specialist

Doris Gray

*** **** ** *** **** Columbus, GA **901 +1-706-***-**** ************@*****.***

Work Experience

Customer Service

Membership Engagement Specialist - AAA Columbus, GA

April 2023 to December 2025

Managed customer memberships and resolved complex account inquiries

* Ensured compliance with company policies and documentation standards

* Provided detailed explanations of services, billing, and benefits

* Maintained accurate records and updated customer accounts

* Strengthened customer retention through professional relationship building

Remote Customer Service Representative

TYSYS Columbus, GA

April 2018 to December 2018

Assisted customers with billing, payments, and account management

* Resolved financial and credit-related issues with accuracy

* Ensured compliance with financial policies and procedures

Customer Service Representative

Apple support Columbus, GA

January 2016 to March 2017

Handled inbound calls for telecommunications accounts

* Managed billing, payments, and account updates

* Met sales quotas and performance goals

* Performed accounts receivable and payable tasks

Education

High School

Spencer High School Columbus, GA

Skills

Microsoft Word Typing Customerservice Dataentry Office experience

Certifications and Licenses

Driver's License

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