Remote Operations, CRM, and B2B Sales
Resume:
MOLLY NELSON
Seattle, WA 206-***-**** ***********@*****.***
REMOTE OPERATIONS AND SALES PROFESSIONAL
Highly organized and results-driven professional with a diverse background spanning remote data entry, customer service, B2B sales, and dedicated healthcare/household support. Proven track record of managing high-volume client data, maintaining 99.9% data accuracy, and coordinating complex daily schedules. Expert in leveraging CRM systems, modern collaboration tools, and professional documentation to optimize operational efficiency. CORE COMPETENCIES
● Data Management: Database scrubbing, high-speed alphanumeric data entry, and pipeline management.
● Sales and Client Relations: B2B outside sales, cold calling, relationship building, and contract negotiation.
● Customer Support: Omnichannel ticketing (Zendesk), complex conflict resolution, and live chat management.
● Healthcare & Administration: Patient charting, schedule management, regulatory compliance, and empathetic communication.
PROFESSIONAL EXPERIENCE
Remote Data Entry Clerk Maximus 2022 – 2025
● Processed 1,200+ complex digital transactions daily into the company CRM with a verified 99.9% accuracy rate.
● Audited legacy databases to remove duplicates, saving the operations department an estimated 15 hours of manual lookup time weekly.
● Maintained strict confidentiality and data security protocols in compliance with HIPAA and GDPR standards while working from a secure home office.
● Generated weekly performance reports in Excel using pivot tables to track data trends for executive leadership.
Remote Chat Content Moderator ModSquad 2018 – 2021
● Provided real-time digital engagement and content moderation across live chat and community platforms to ensure brand safety and positive user experiences.
● Managed 60+ inbound user interactions daily, maintaining a 96% CSAT score by delivering prompt, accurate, and professional resolutions.
● Identified and mitigated policy violations, including inappropriate content or spam, by strictly adhering to client-specific community guidelines.
● Reduced average resolution time by 18% through the development of efficient text macros and the proactive use of internal knowledge bases.
● Navigated multi-screen remote environments to track user sentiment and update account statuses in real-time, ensuring seamless cross-departmental communication.
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Sales Agent Pacific Office Automation 2018 – 2021
● Managed a B2B territory in the Seattle region, pitching workflow solutions, printing hardware, and software systems.
● Exceeded quarterly sales quotas by up to 15% through cold outreach, warm referrals, and on-site product demonstrations.
● Negotiated corporate service contracts and managed client onboarding workflows to ensure seamless solution implementation.
● Maintained accurate lead data and communication logs within the company CRM to optimize pipeline tracking.
Home Health Aide Private Family 2010 – 2017
● Managed comprehensive daily care plans, medical appointment scheduling, and medication tracking, ensuring high-quality support and lifestyle management.
● Maintained meticulous, detailed daily digital logs of health metrics and care routines to provide accurate updates to families and medical professionals.
● Delivered high-quality, empathetic communication and problem-solving to adapt to changing patient health conditions and household operational needs. Nanny Private Family 2007 – 2010
● Managed daily schedules, educational activities, and meal tracking for twin boys, ensuring a highly organized and safe household routine.
● Handled all communication, emergency planning, and logistical coordination with parents to ensure consistency in care and development goals.
● Resolved daily conflicts calmly and effectively, maintaining a structured, positive, and supportive environment.
EDUCATION
● Associate of Arts in Business Administration Seattle Central College
● High School Diploma Ballard High School 2001 – 2005
Varsity Basketball Team (3 Years)
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