Executive Administrative & Operations Coordinator

Jessica Benitez

Executive Assistant Operations Coordinator Administrative Professional

Dade City, FL 813-***-**** ************@*****.*** Professional Summary

Results-driven administrative professional with 10+ years of experience supporting executives, healthcare providers, and remote clients. Skilled in executive calendar management, client communication, CRM administration, bookkeeping support, payroll coordination, document preparation, scheduling, insurance verification, and process improvement. Known for exceptional organization, attention to detail, confidentiality, and the ability to manage multiple priorities in fast-paced remote environments. Bilingual in English and Spanish. Professional Experience

Virtual Executive Assistant (Remote) Time Etc. June 2020 – Aug. 2025

• Supported three executives simultaneously by managing complex calendars, scheduling, and high-volume email correspondence in a fully remote environment.

• Streamlined daily administrative operations by maintaining organized inboxes, coordinating appointments, and ensuring timely follow-up on client communications.

• Managed financial records using QuickBooks, including expense entry, receipt management, and report generation.

• Developed and updated Standard Operating Procedures (SOPs) to improve workflow consistency and team efficiency.

• Maintained CRM systems and confidential client records with a high level of accuracy.

• Prepared contracts, business documentation, invoices, and correspondence.

• Consistently received positive client feedback for reliability, organization, and proactive communication.

Account Resolution Specialist Anagelsic Healthcare Jul. 2018 – May 2020

• Communicated with attorneys, healthcare providers, and clients regarding case progress.

• Maintained accurate legal, billing, and patient documentation.

• Reviewed patient billing records and processed high-volume documentation.

• Managed correspondence while ensuring accuracy and confidentiality. Authorization Specialist Innovative Healing Systems Jul. 2014 – Oct. 2017

• Verified insurance eligibility, benefits, and coverage.

• Obtained and tracked prior authorizations.

• Maintained EMR documentation and coordinated with patients, nurses, and providers.

• Trained new employees on workflows and procedures. Insurance Specialist Pediatric Gastroenterology Apr. 2012 – Jul. 2014

• Scheduled patients, verified insurance, and coordinated intake.

• Supported physicians and nurse practitioners with administrative tasks.

• Prepared billing documentation and maintained organized patient records. Core Competencies

• Executive &

Administrative Support

• Calendar & Inbox

Management

• Client Relations

• CRM Management

• QuickBooks &

Bookkeeping Support

• Payroll Processing

• Microsoft Office & Google

Workspace

• Data Entry &

Documentation

• Project & Operations

Coordination

• Insurance Verification &

Prior Authorizations

• EMR/EHR Systems

• Process Improvement

• Bilingual: English &

Spanish

Education

Associate of Arts in Health

Services Administration

Keiser University – 2012

Technical Skills

• Microsoft Office

• Google Workspace

• Outlook • Teams • Zoom

• QuickBooks

• HoneyBook • Wealthbox

• eMoney • Constant

Contact • Canva

• CRM Systems • EMR/HER

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