Sterile Processing & Client Care Specialist

OCTAVIA FOSTER

Philadelphia, PA *****

267-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail oriented professional with experience providing hands on care and performing precision based procedures. Skilled in client communication, maintaining sterile environments, and ensuring client comfort during procedures.

KEY SKILLS

• Exceptional Customer Service & Client Relations

• Conflict Resolution & Problem Solving

• Patient Preparation & Education

• Infection Control & Sterile Technique

• Team Leadership & Staff Training

• Appointment Scheduling & POS Systems

• Attention to Detail

• Professional Communication & Listening Skills

• Organized & Detail-Oriented

• Inventory Management

CUSTOMER SERVICE EXPERIENCE

Children's Dental Health– Plymouth Meeting, PA

Receptionist\Sterile Processing Tech Sept 2025 – Present

-Book and conform patient's appointments.

-Verify dental insurance

-Process new patient forms and updating medical records.

-Wash and decontaminate surgical instruments and equipment after procedures.

-Operate sterilization equipment including autoclaves and ultrasonic cleaners.

-Follow OSHA, CDC, and facility infection control policies to maintain a safe environment.

-Check instruments for damage, rust, or missing parts

O Sensations– Philadelphia, PA

Wax Specialist & Client Relations Lead June 2017 – Dec. 2025

-Delivered personalized waxing and skincare services to over 150 clients monthly.

- Educated guests on aftercare and skin health to ensure comfort and satisfaction.

- Maintained treatment areas and ensured all tools were properly cleaned and stored.

- Managed appointment scheduling, client records, and service preparation.

- Delivered professional care while maintaining client safety, comfort, and confidentiality.

- Trained students on client communication, service protocol, and safety standards.

•European Wax Center- Philadelphia, PA •Supervising Wax Specialist Aug. 2015-May 2017

-Delivered personalized waxing and skincare services.

- Trained and supervised 12 team members to deliver consistent, high-quality service.

- Boosted guest retention through customized service plans and relationship building.

Philadelphia International Airport– Philadelphia, PA

Environmental Services April 2011 – Aug. 2015

-Cleaned and disinfected, restrooms, hallways, and common areas.

-Emptied trash and replaced liners.

-Restocked supplies.

-Maintained cleaning tools and equipment properly.

Children's Hospital of Philadelphia – Philadelphia, PA

Sterile Processing Tech June 2009 – Feb. 2011

- Operated sterilization machines.

-Cleaned and disinfected instruments using special detergents and equipment.

-Wrapped and packaged instruments.

-Maintained accurate records for sterilization processes.

Hahnemann University Hospital – Philadelphia, PA

Sterile Processing Tech Jan. 2009 – June 2009

-Cleaned and disinfected instruments using special detergents and equipment.

-Operated sterilization machines such as autoclaves.

-Assembled surgical trays and instrument sets for procedures.

-Followed hospital policies and OSHA guidelines.

EDUCATION

Queen Beauty Institute – Philadelphia, PA

Cosmetology Teacher License 2021

Master Aesthetician 2020

Community College of Philadelphia – Philadelphia, PA

Business 2018

Empire Beauty School – Philadelphia, PA

Cosmetology License 2015

Abraham Lincoln High School – Philadelphia, PA

High School Diploma 2008

CERTIFICATIONS

• Licensed Cosmetologist

• Certified Aesthetician

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