Customer Service & Hospitality Professional
Resume:
Deborah Schmidt
Salisbury, NC *****
**************@******.***
Professional Summary
Experienced and dedicated customer service professional with over 25 years in fast-paced, people- focused environments. Skilled in resolving customer concerns, managing high-volume interactions with professionalism, and maintaining a calm, solutions-oriented approach. Strong background in hospitality has honed exceptional communication, multitasking, and problem-solving skills. Recently relocated to Salisbury, NC and seeking to bring a proven track record of service excellence and reliability to a customer-focused role.
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Tara - A Country Inn-Clark, PA
September 1999 to May 2025
• Greet guests warmly and provide attentive, friendly, and prompt service.
• Set up and break down the dining area, ensuring cleanliness and readiness.
• Take food and beverage orders and serve meals efficiently and accurately.
• Communicate with the kitchen regarding guest needs, dietary restrictions, and special requests.
• Refill beverages and check in with guests during their meals to ensure satisfaction.
• Maintain a clean and organized dining area, including bussing tables and sanitizing surfaces.
• Assist with breakfast prep or plating as needed, depending on kitchen staffing.
• Answer questions about the B&B, local attractions, or meal offerings with professionalism and courtesy.
• Occasionally assist with events, banquets, or special functions hosted at the property.
• Follow all health, safety, and sanitation standards. Education
Associate in Travel and Resort Management
Business School Pittsburgh Pa-Pittsburgh, PA
January 1990 to December 1992
Completed coursework in front office operations, resort and hotel management, tourism marketing, event planning, and guest services. Gained foundational knowledge of the travel and hospitality industry, with emphasis on delivering exceptional guest experiences, managing lodging operations, and understanding global tourism trends. Developed strong skills in communication, service coordination, and customer relationship management.
Skills
• POS
• Upselling
• Guest Services
• Food Safety
• Hostess
• Banquet Experience
• Food Service
• Kitchen Experience
• Bartending
• Cash Handling
• Waitress
• Food Preparation
• Busser
• Restaurant Server
Certifications and Licenses
Safety Committee representatives
Present
Work very closely with the GM on the safety committee ensuring all staff and customers the upmost safety.
We met once a month to discuss any safety concerns and any accidents or incidents. Was on the committee from 2005-2025.
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