Assistant General Manager - Phlebotomy Specialist
Resume:
Candice Mattson
*********@*****.***
Mukilteo, WA 98275
Summary
Top producing professional with superior Phlebotomy and Specimen Processing talents but also in the area of Restaurant management. Polished, poised and known for having exceptional drive. Brings 27 years of related experience, decisive nature and strategic expertise. Solid record of consistently meeting and exceeding targets.
Skills
● Business operations background
● Team leadership strength
● Training and development skill
● Business Development
● Closing tactics and contract negotiations
● Training and development
● Sales techniques
● Supervision and training
● Performance improvements
● Cross-functional team management
● Staff development
● Leadership and team building
● Schedule management
● Customer relationship management
● Recruiting and hiring
Experience
Assistant General Manager Japonessa, Bellevue, WA 08/2022 -03/2023
• Managed staff, including servers and bar staff
• Weekly scheduling of all operation staff
• Bi-weekly Payroll for restaurant staff
• Write and delivered training materials and sessions for new hire employees
• Open/Close tasks related to daily operations
• Worked on restaurant POS system
Assistant General Manager Original Pancakes House, Bothell, WA 09/2021 -04/2022
● Managed store cash intake with high accuracy and prepared daily bank deposits.
● Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
● Supervised critical budget implementations, employee reviews, training and scheduling for projects.
● Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
● Motivated and led team members to work together and achieve targets.
● Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
● Identified customer needs and delivered relevant product solutions and promotions.
● Managed and mentored staff to carry out operational directories with high productivity and accuracy.
● Fostered performance-orientated environment focused on promoting team collaboration, personal accountability and long-term business success.
● Met business targets with streamlined operations strategies.
● Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
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Laboratory Assistant Providence Medical Center, Everett, WA 07/2017-10/2021
● Obtained samples for testing following standard protocols.
● Collected, labeled and stored lab samples according to the laboratory specifications.
● Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
● Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
● Verified collection orders and communicated discrepancies to nurses.
● Recorded, reported and posted specimen results in company software.
● Limited discrepancies by accurately handling, storing, transporting and submitting urinalysis samples.
● Developed exemplary rapport with patients by demonstrating compassion and scientific expertise. Education and Training
Pima Medical Institute Seattle, WA 12/1994
Certificate: Phlebotomy
● Honor roll
● Ranked in top 1% of class
● 4.0 GPA
Renton Medical Institute Renton, WA 09/1989
Certificate: Business Management
Nathan Hale High School Seattle,WA 06/1988
Certificate: High School Diploma
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