Licensed Hearing Instrument Specialist

Justin D. Mann

760-***-**** • **********.**@*****.*** • Meridian, ID

Licensed Hearing Instrument Specialist

PROFESSIONAL SUMMARY

Licensed Hearing Instrument Specialist with one year of hands-on clinical experience at Miracle-Ear, performing hearing evaluations, otoscopic exams, fittings, and device repair. Brings over a decade of leadership, operations, and client-facing experience from education and nonprofit management, with a proven record of building trust with clients, managing complex logistics and budgets, and leading high performing teams. Combines clinical training with strong relationship-building and operational skills to deliver excellent patient outcomes and support practice efficiency. PROFESSIONAL LICENSE

Hearing Instrument Specialist — State of Idaho, Licensed August 2026 CORE SKILLS

Hearing Evaluations & Audiometric Testing • Otoscopic Exams • Air/Bone Conduction & Speech Testing • Hearing Aid Fitting

& Verification • Miracle-Ear GENIUS and Phonak Platforms • Device Cleaning & Repair • Patient Consultations & Sales • Insurance Verification & Billing • Patient Education & Counseling • CRM / Scheduling Systems EXPERIENCE

Consultant-in-Training/Patient Care Coordinator Miracle-Ear, Boise, ID 6/2025 – Present

• Conduct complete hearing evaluations — including otoscopic exams, air and bone conduction threshold testing, and speech testing.

• Fit and verify hearing aids and perform routine cleanings, adjustments, and minor repairs to keep devices performing at their best.

• Guide patients through consultations from initial evaluation through product recommendation and closing, translating technical results into clear, patient-friendly explanations.

• Build trusted relationships with patients through initial hearing treatment, adjustment, ongoing counseling, and long-term support.

• Verify insurance benefits, guide patients through financing options, and process payments, ensuring accurate and timely billing for 100% of patient accounts.

• Manage daily office scheduling to maximize efficiency and maintain clear, proactive communication with patients. Small Business Consultant Self-Employed, Meridian, ID 6/2023 – 6/2025

• Provided bookkeeping, payroll, and business registration/compliance support to small business clients.

• Managed client websites, blogs, and SEO strategy to improve visibility and engagement. Executive Director The Collective Church, Boise, ID 10/2019 – 6/2023

• Led all staff and day-to-day operations for a mission-driven organization, setting goals and running weekly team meetings to drive performance across departments.

• Managed facilities, vendor relationships, and a full campus relocation, from property search through move logistics.

• Owned budget creation and monthly financial monitoring, ensuring fiscally responsible operations and sharing trends with leadership.

School Operations Manager Athlos Academies, Boise, ID 12/2018 – 10/2019

• Provided HR support across school sites, managing staffing plans and overseeing hiring, onboarding, and offboarding.

• Managed state reporting deadlines across three states, ensuring full compliance with all requirements. Director of Operations Project Impact STEM Academy, Kuna, ID 2/2018 – 12/2018

• Established all operational functions for a new K-12 charter school, including transportation, food service, safety planning, and staffing.

• Oversaw facilities construction and campus opening, and ensured accurate state compliance reporting to secure school funding. Regional Student Relations Manager Learn4Life Concept Charter Schools, El Cajon, CA 9/2014 – 3/2018

• Promoted four times in under three years to regional manager overseeing all nine San Diego County campuses.

• Led preparation for annual state compliance audits; every site passed with zero exceptions.

• Redesigned procedures and retrained staff to ensure consistent, on-time, and accurate state-mandated reporting. EDUCATION

Trinity School for Ministry — Ambridge, PA — Master of Arts, Religion — 2010–2012 University of California San Diego — La Jolla, CA — Bachelor of Arts, Psychology — 2004–2008

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