Customer Service & Operations Specialist
Resume:
Diana Rodriguez
© ***************@******.***
PROFESSIONAL
SUMMARY
EMPLOYMENT
HISTORY
Jan 2023 — May 2026
SKILLS
EDUCATION
May 2026 — Jan 2028
Aug 2022 - May 2026
LANGUAGES
Dedicated and detail-oriented professional with 3+ years of customer service
experience and a strong background in operations support. Experienced in invoice
processing, scheduling, billing, and providing excellent service to clients and teams.
Skilled at staying organized, solving problems, and keeping operations running
smoothly. Reliable, adaptable, and committed to high-quality results.
Operations Specialist Gutierrez Company
Los Angeles, CA
¢ Provide professional customer service to clients by responding to inquiries
and resolving issues in a timely and effective manner.
* Process invoices accurately and ensure all information is up to date.
* Create and manage employee work schedules to ensure proper coverage
and efficient operations.
* Oversee billing duties including preparing statements, tracking payments,
and following up on past due accounts.
* Maintain organized records and documentation for invoices, schedules,
and client communications.
* Work closely with team members and clients to meet deadlines and exceed
expectations.
Customer Service Invoice Processing Work Schedule Management Billing
‘Time Management Organization Communication Problem Solving
Attention to Detail Microsoft Office Bilingual (English & Spanish)
Associate Degree in Biology (In Progress)
Cerritos College, Los Angeles, CA
Pursuing an Associate Degree in Biology.
Health Career Academy
Paramount High School, Paramount CA
Health Career Academy = 3 years
Certified in BLS, CPR, HIPPA
Spanish (Highly Proficient) English (Highly Proficient)
ADDITIONAL
INFORMATION
* 3+ years of customer service experience.
Contact this candidate