Student Support & Education Coordinator

MONIQUE JOHNSON

Houston, TX ***** 832-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Dedicated education and student-support professional with 3+ years of experience supporting students, families, and school communities in both in-person and virtual learning environments. Skilled in student engagement, academic monitoring, communication, family outreach, and customer service. Experienced collaborating with teachers, administrators, and families to improve student success and provide individualized support. Strong organizational, problem-solving, and technology skills with proficiency in Microsoft Office Suite and online learning platforms. CORE SKILLS

• Student & Family Engagement

• Academic Progress Monitoring

• Virtual Learning Support

• Customer Service & Communication

• Microsoft Office Suite

• Case Management & Documentation

• Student Outreach & Intervention

• Conflict Resolution

• Organization & Multitasking

• Behavior & Classroom Support

• Online Learning Platforms

• Data Tracking & Reporting

PROFESSIONAL EXPERIENCE

Substitute Teacher / Education Support HelloSubs, Houston, TX May 2026 – Present

• Provide classroom and student support across multiple grade levels and school environments.

• Assist students with assignments, classroom engagement, and behavioral expectations.

• Collaborate with school staff to maintain positive and productive learning environments.

• Adapt quickly to varying instructional and technology platforms. Treatment Coordinator Houston's House of Hope, Houston, TX

• Coordinate treatment and student support services within an all-boys group home environment.

• Maintain documentation and collaborate with staff, clinicians, and case workers.

• Support youth development, behavior management, and family communication.

• Monitor progress and help implement intervention strategies. Social Studies Teacher KIPP Polaris Academy for Boys, Houston, TX

• Developed engaging lesson plans and supported student academic growth.

• Used student data to identify learning gaps and implement intervention strategies.

• Built strong relationships with students and families to support student success.

• Maintained communication with parents and school staff regarding student progress. Guest Teacher Kokua Education, Houston, TX

• Delivered classroom instruction and maintained effective classroom management.

• Supported students across multiple grade levels and learning environments.

• Adapted quickly to school procedures and instructional technology systems. Legal Office Support Assistant Goodwille Pierre, LLC, Houston, TX

• Prepared documents, maintained records, and communicated with clients professionally.

• Demonstrated strong organizational and multitasking abilities in a fast-paced environment. Operations Manager Fortunes Enterprise LLC, Champaign, IL

• Oversaw scheduling, logistics, and team coordination.

• Improved operational efficiency and customer satisfaction. Customer Service Agent ERAP, Chicago, IL

• Provided customer support and assisted individuals with rental assistance services. Customer Service Representative Advocate Medical Group, Chicago, IL

• Assisted patients with scheduling, billing inquiries, and issue resolution. EDUCATION

Bachelor of Arts in Political Science

Eastern Illinois University, Charleston, IL

CERTIFICATIONS & LICENSES

• CPR Certification – American Red Cross

• Guard Card – TX DPS (Expires November 2029)

Tailored for: Engagement Ambassador – Texas Virtual Academy at Hallsville (TVAH)

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