Customer Service & Operations Assistant Manager

Nina Sabater

Highly motivated and experienced customer service professional with a proven track record of success in leadership, customer service, and operations management. Adept at driving sales, managing teams, and ensuring smooth store operations. Seeking a challenging and rewarding opportunity to leverage my skills and experience in a dynamic environment.

455 E N street

Benicia CA, 94510

707-***-****

ninasabater21@gmail

.com

Jewelry Consultant Assistant Manager

Shane Co.-Walnut Creek, CA

July 2022 to Present

Oversaw daily store operations, including opening/closing procedures, cash management, and safe/alarm code management.

Managed payroll processes and created employee schedules to optimize staffing levels and productivity.

Served as shift leader, providing guidance and support to team members to ensure exceptional customer service.

Assistant Manager

Fabletics-Walnut Creek, CA

July 2021 to July 2022

Supervised and monitored associates, providing coaching and feedback to improve performance.

Oversaw inventory management.Led team fitness events to promote brand engagement and customer loyalty.

Created employee schedules Provided exceptional customer service by greeting customers, updating patients on deals, and addressing inquiries with in-depth product/service knowledge.

Lead Receptionist

Massage Envy Moraga, CA

September 2018- 2021

Provided exceptional customer service by greeting customers, updating patients on deals, and addressing inquiries with in-depth product/service knowledge. Resolved customer complaints and discrepancies, demonstrating strong problem-solving and conflict resolution skills.

EDUCATION

Associate's degree in Biology

DVC - Concord, CA

September 2022 to Present

Diploma in Fine Arts/Photography

The high school of Art and Design - New York, NY

SKILLS

Microsoft Excel

Customer service

Supervising

experience

Payroll

Billing

LANGUAGES

English, Fluent in

Spanish

Certifications and

Licenses

Driver’s license

CPR certification

AED certified

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