Quality Manager - IATF 16949 & Six Sigma

MARCO ANTONIO SILVA NAVA

QUALITY MANAGER SIX SIGMA BLACK BELT CONTINUOUS IMPROVEMENT LEADER

Santiago de Querétaro, Querétaro, Mexico +52-442-***-**** +52-554-***-**** *****.*****@***.*** linkedin.com/in/marco-antonio-silva-nava PROFESSIONAL SUMMARY

Quality and Continuous Improvement leader with 20+ years of progressive experience directing quality management systems, process optimization, and cross-functional teams across manufacturing, logistics, and agro-industrial operations. Certified Six Sigma Black Belt with proven command of DMAIC, Lean Manufacturing, Kaizen, and root-cause problem solving, backed by a track record of measurable results: customer complaint reduction from 4% to 0.8% (sigma level improved from 3.27 to 3.91), monthly savings of $8.6M MXN, and OEE improvement of 18 percentage points. Experienced building and leading Quality Management Systems aligned to ISO 9001:2015 and Global Markets/GFSI- based standards, managing supplier quality, KPI/OKR frameworks, audits, and corrective-action processes. Bilingual (Spanish native, English C1) with strong analytical, leadership, and stakeholder- communication skills, seeking to bring this quality-systems and continuous-improvement discipline to an automotive Tier 1 manufacturing environment.

CORE COMPETENCIES

• Quality Systems: ISO 9001:2015 • QS9000 • Global Markets Certification • GMP • HACCP • FDA Regulations • Military Standard 105E • Quality Management System (QMS) Design & Implementation

• Continuous Improvement: Six Sigma (Black Belt Certified) • DMAIC • Lean Manufacturing • Kaizen

• PDCA • 5S • TPM • Value Stream Mapping (VSM) • Kanban

• Analytical & Problem-Solving Tools: Root Cause Analysis • FMEA • DOE • Control Charts • SIPOC • Pareto Analysis • Takt Time & Capacity Studies • OEE

• Leadership & Management: Quality Team Leadership • KPI/OKR Development • Supplier Quality & Evaluation • Internal Audits • Customer Complaint Resolution • Corrective Action Management • Cross-Functional Collaboration (Operations, Engineering, Supply Chain)

• Languages: Spanish (Native) • English (Advanced, C1) PROFESSIONAL EXPERIENCE

Independent Quality & Continuous Improvement Consultant — Self-Employed March 2025 – Present (11 months)

• Led technical-economic feasibility studies, quality and food-safety management system design, and process equipment selection for agro-industrial and manufacturing clients.

• Designed the semi-industrial manufacturing process for a nopal-flour processing plant, including equipment sourcing and specification; project delivered on time and currently in financial evaluation phase.

• Collaborated with Knowledge Ridge on a technical-economic feasibility pre-project for a pasta and semolina processing plant, covering site selection and equipment sizing.

• Designed two cold-storage chambers (8-ton capacity) for a vegetable distribution operation, including refrigeration load calculations and process re-engineering, reducing installation time by 15%.

• Designed and delivered a 20-hour HACCP training workshop for a Mexico City agro-industrial company, achieving 68% implementation rate among participants. Quality & Continuous Improvement Consultant — Silva y Asociados August 2008 – February 2025 (16 years 7 months)

• Directed continuous improvement and quality-system projects for food, manufacturing, and services companies, delivering measurable gains in quality, operational efficiency, and cost reduction.

• Led design and implementation of a Quality and Food-Safety Management System for Desarrollo Gourmet, achieving Global Markets certification (basic and intermediate levels); improved OEE from 82% to 100% (+18 points) and reduced customer complaints 25% through KPI/OKR deployment.

• Redesigned the supplier selection and evaluation process for Grupo Ausa's roadside-assistance network, improving efficiency 20% and cutting response times 35% via KPI/OKR implementation.

• Delivered basic and detail engineering for a nopal processing plant (CORENA), including process design, equipment selection, and SIPOC, VSM, and process-flow diagram development, meeting critical-path delivery deadlines.

• Conducted process mapping, improvement planning, and HACCP training for multiple agro- industrial clients, achieving a 90% project acceptance rate and an 85% success rate securing government support funding.

• Applied Six Sigma methodology to map and analyze a fast-food delivery process, reducing complaints related to incomplete/late/incorrect orders by 40%.

• Conducted a Transfer Pricing study (fiscal years 2014–2015) for annual tax filings for CAISA. Continuous Improvement Manager – Six Sigma Black Belt — GEODIS November 2018 – November 2019 (1 year)

• Led the Continuous Improvement department, deploying Six Sigma, Lean Manufacturing, Kaizen, and PDCA to drive measurable gains in quality, efficiency, and cost.

• Directed a DMAIC project that reduced customer complaints for wrong/defective/damaged product from 4% to 0.8%, raising the sigma level from 3.27 to 3.91 and generating monthly savings of $8.6M MXN.

• Redesigned inbound inventory control using Six Sigma tools, reducing location-accuracy audit failures from 8.7% to 3.5%.

• Conducted time-and-motion and capacity studies in the packaging area, determining Takt Time, cycle time, and lead time to identify bottlenecks.

• Implemented Military Standard 105E receiving inspection, reducing damaged-material intake from 7% to 2.6%.

• Implemented weight-verification controls in outbound operations, reducing missing-product claims by 9%.

Food Engineering Faculty — Instituto Tecnológico de Milpa Alta August 2012 – October 2018 (6 years 2 months)

• Led teaching and curriculum delivery for Food Industry Engineering, Biochemical Engineering, and Business Management Engineering programs.

• Planned and delivered technical coursework (Production Planning, Heat Transfer Processes, Refrigeration, Unit Operations), reducing the average failure rate by 25%.

• Actively supported ISO 9001:2015 recertification, contributing to successful retention of institutional certification.

Natural Sciences Instructor — Colegio de Bachilleres August 2005 – December 2011 (6 years 4 months)

• Reduced the failure rate 12% and increased the natural sciences average performance score 18%.

• Actively participated in ISO 9001:2000 certification of administrative processes.

• Planned extracurricular activities to promote enrollment in technical programs, achieving a 5% real increase in campus enrollment.

Prior Manufacturing Leadership Experience — Epson de Juárez, Keenwood, Valeo, and others 1989 – 2005 (16 years progressive operations and manufacturing leadership)

• Epson de Juárez (2003–2005) — Production Superintendent: Reduced staff turnover from 17% to 6%; commissioned 4 new production lines reaching 5,000 pieces/line/shift; Lean implementation cut scrap 12%, cycle time 4%, and defects 9%.

• Keenwood (2000–2003) — Production Manager: Reduced annual waste 30% and staff turnover from 19% to 7%; Lean implementation increased productivity 7% and reduced claims 8%.

• Additional roles: Valeo (Production Supervisor), Dulces Blueberry (Production Manager), Tastemaker (Production Manager), Laboratorios y Agencias Unidas (Superintendent), Alpura

(Supervisor).

EDUCATION

• Master's Degree in Engineering – Quality and Productivity Systems Tecnológico de Monterrey 2005–2007

• B.S. in Food Engineering Universidad Simón Bolívar 1985–1989

• Diploma in Education Sciences Normal Superior José Medrano PROFESSIONAL CERTIFICATIONS

• Six Sigma Black Belt

• Kaizen Methodology

• Lean Manufacturing

• HACCP (Hazard Analysis Critical Control Points)

• GMP (Good Manufacturing Practices)

• FDA Regulations for the Food Industry

• Transfer Pricing

• Advanced English (C1 Level)

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