Operations & Customer Service Professional

DARIUS TAYLOR

** ********** *** ****, ***** Orange Park, FL 760-***-**** ***************@*****.*** SUMMARY

Analytical and dependable professional with over 8 years of cross-industry experience, spanning logistics, legal administration, customer relations, and project coordination. Recognized for delivering operational excellence through strategic communication, process optimization, and hands-on execution in fast-paced environments. Adept at managing confidential records, coordinating multi- departmental workflows, and ensuring timely, high-quality service delivery that strengthens client trust and organizational efficiency. Known for a proactive problem-solving approach, strong teamwork, and a commitment to achieving measurable results that drive productivity, compliance, and customer satisfaction. SKILLS

• Adaptability

• Problem solving

• Team collaboration

• Self-awareness

• Communication

• Critical thinking

• Leadership

• Time management

• Emotional intelligence

CORE COMPETENCIES

Cloud & Technical:

AWS (EC2, S3, IAM) • Docker & Containerization • Infrastructure as Code (Terraform) • CI/CD Automation • REST APIs • Node.js

• Express.js • Cloud Security (Zero Trust Basics) • Site Reliability Engineering • Stripe / PayPal / Apple Pay Integrations • API Key

& .ENV Management • GitHub / Version Control • Agile Collaboration • Remote Workflow Tools Administrative & Healthcare:

Medical Billing • Accounts Receivable • Collections • Co-Pay / Deductibles / Co-Insurance • Explanation of Benefits (EOBs) • Revenue Cycle Management • Payment Posting • Medicare / Medicaid • Third-Party Payers • EHR / EMR Systems • Managed Care

(HMO / PPO / POS) • Workers Compensation • Insurance Verification • CMS 1500 / UB-04 Claims • HIPAA Compliance • Medical Coding (ICD-10-CM, HCPCS, CPT)

EXPERIENCE

Driver Helper / Customer Service 04/2023 to Current 1st Coast Supply Jacksonville, FL

• Delivered an average of 40+ client orders per week across Jacksonville, maintaining a 98% on-time rate, and ensuring positive customer interactions that boosted satisfaction scores.

• Collaborated with logistics and warehouse teams to streamline delivery routes, cutting transit delays by 15% through improved time management, and real-time communication.

• Assisted in inventory checks and order verification, ensuring zero discrepancies between dispatch records and delivered goods, to enhance operational reliability.

• Demonstrated adaptability in dynamic environments by resolving on-site delivery issues, maintaining professional communication, and ensuring smooth customer experiences. Litigating Assistant 10/2021 to 02/2023

Fernandez Trial Lawyers Jacksonville, FL

• Organized and maintained 500+ confidential case files, ensuring compliance with firm policies and data security regulations, while improving document retrieval efficiency.

• Coordinated communication between attorneys, clients, and external agencies, expediting legal document exchanges, and supporting case preparation under strict deadlines.

• Prepared litigation documents, depositions, and discovery materials, achieving a 100% accuracy rate across case submissions, and improving workflow productivity.

• Supported trial scheduling and administrative operations by implementing structured filing and reporting systems that reduced case processing time by 20%.

Builder 01/2018 to 10/2020

Inspired Closets Jacksonville, FL

• Assembled and installed custom home storage solutions with precision and adherence to design specifications, maintaining a zero-defect installation record.

• Supported project scheduling and delivery coordination, ensuring materials and tools were available ahead of each build phase, reducing project delays by 15%.

• Collaborated with design and production teams to enhance workflow efficiency and maintain compliance with OSHA safety standards on every site.

• Resolved client concerns promptly, contributing to consistent 5-star post-installation feedback, and building long-term customer loyalty for the brand.

Package Handler 10/2016 to 01/2018

UPS Tallahassee, FL

• Processed and sorted over 1,000 packages daily with high accuracy, maintaining an error rate below 1%, while meeting peak season delivery targets.

• Operated material-handling equipment and implemented efficient stacking methods that increased loading capacity by 12%.

• Collaborated with team members to uphold safety and performance standards, achieving zero incident reports throughout the tenure.

• Supported supervisors in tracking and updating package logs, ensuring real-time visibility, and 100% compliance with UPS operational policies.

VOLUNTEER EXPERIENCE

Builders of Faith – Jacksonville, FL

Community Volunteer Jan 2021 – Present

• Coordinated the distribution of meals and essential supplies to over 300 low-income families monthly, ensuring timely and equitable support.

• Managed volunteer logistics, including inventory tracking, packaging schedules, and route assignments, improving delivery efficiency by 25%.

• Partnered with local organizations to expand outreach programs and secure consistent donations for sustainable community impact.

• Provided mentorship and hands-on support to new volunteers, fostering teamwork and a culture of compassion within the organization.

EDUCATION

• Ultimate Medical Academy A.S. Medical Billing & Coding – 2024

• HIPAA Essentials for Healthcare Professionals Certificate

• Florida State University – B.S. Business Management – 2021

• Tallahassee Community College – A.S. Business Management – 2018 TECHNICAL SKILLS & PROJECTS

Languages & Tools:

• HTML5, CSS3, JavaScript, Node.js, Express.js, React, Python, GitHub, Visual Studio Code, XAMPP, SiteGround, Render, AWS (EC2, S3, IAM), Docker, Terraform (Beginner), CI/CD Pipelines (GitHub Actions), RESTful APIs, JSON, Responsive Web Design.

Vansima Digital Store – Full-Stack E-Commerce Platform-

• Designed and developed a cloud-hosted digital marketplace using HTML, CSS, and JavaScript.

• Implemented secure payment integration with Stripe, PayPal, and Apple Pay.

• Deployed server-side logic via Node.js + Express and GitHub version control.

• Managed environment variables and API keys securely; optimized performance for multi-host deployment (SiteGround + Render).

• Applied cloud deployment concepts similar to AWS EC2 and S3 storage environments. Additional Projects:

• Built Node.js Express servers to manage checkout and payment logic.

• Automated deployments with GitHub Actions and configuration files.

• Designed responsive front-end interfaces using Flexbox & CSS Grid.

• Utilized Git for collaborative version-controlled development.

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