Customer Service & Web Design Specialist
Resume:
JAMIE
CUNNINGHAM
*** ** **** ***** ** #4108
Burleson, TX 76028
**********@*****.***
For twelve years, I worked with Southern New England Fishery News which was an unbelievable experience. It showed me many things like that I was highly motivated, with a proven ability to thrive in a self motivated environment working independently or with a team. It taught me how to approach others in a tactful manner, how to stay calm under pressure, and how to treat others with respect regardless of their status or position. That I adapt well to changes in my work environment by changing my approach or methods to best fit that situation, or unexpected event. I also learned that I demonstrate accuracy through thoroughness, always looking for ways to promote quality while applying feedback to improve performance. Being a part of that team has taught me much about working in a fast paced niche industry, as I am a fast learner, organized, able to meet tight deadlines, and follow directions well. I would be an asset to any team as I have a proven ability to prioritize, and complete multiple tasks with little to no supervision. My enthusiasm, along with my ability to adapt quickly to challenges, will be a benefit to your company.
Thank you for your consideration.
JAMIE CUNNINGHAM
6009 Westridge Ln #1720 Fort Worth, TX 76116 460-***-**** **********@*****.*** SKILLS PROFILE
● 13+ yrs experience with Wordpress and graphic design
● 10+ yrs experience as a Cashier
● 10+ yrs cash handling
● 9+ yrs experience in Customer Service
● 8 yrs experience as Webmaster and Hosting Services
● 8 yrs experience with daily use of CS6 PS & AI
● 8 yrs experience Commercial Fishing Photographer
● 6 yrs experience Customer and Employee Communication, Team Building, and Training
● 5 yrs experience Managing 3+ Staff Members directly on a Regular Basis
● 5 yrs experience Editing
● 5 yrs experience Building Advertisements and Newsletters from scratch with Adobe Photoshop and Illustrator
● 4 yrs experience in Retail
● 4 yrs experience running Company Social Media accounts: ( Facebook, Twitter, Boaterstube), as requested
● 3 yrs experience with Distribution
● 2 yrs experience with Managing Magic Members, PayPal, and CC Bills Accounts
● Some experience with Excel, Retail, Maid Style Services, Fry/Grill Cook, Catering; as well as Serving, Homecare Aid, Call Center Closer, Sales EMPLOYMENT HISTORY
Walmart #3419 04/08/2026 — Current Fort Worth, TX Samantha - 737-***-**** Frontend Associate
− Responsible for customer service and satisfaction. Welcomed, assisted, and thanked customers, acting as a primary point of contact to ensure a positive shopping experience, and to resolve customer concerns.
− Responsible for transaction accuracy. Processed purchases, returns, and exchanges quickly and accurately, maintaining strict cash register security and reconciling cash drawers with zero discrepancies.
− Responsible for efficiency under pressure. Managed high-volume checkout lines during peak hours and holidays while efficiently bagging items and assisting customers with self-checkout operations.
− Responsible for store promotion. Promoted store programs and services to drive customer loyalty and hit store metrics.
− Responsible for store maintenance. Maintained a clean, sanitized, and well stocked checkout area, and assisted in other departments or cart retrieval as necessary.
Colonial Gardens Memory Care Community
12/08/2022 — Current Fort Worth, TX Steven 817-***-**** Dietary Supervisor
− Responsible for ensuring seamless execution of day to day operations, including scheduling, budget control, inventory, compliance with health and safety regulations, personnel management, waste reduction, food production, sanitation, equipment operation, departmental paperwork, and related clinical work.
− Responsible for participating in the performance evaluation of employees, implementing and applying the progressive discipline policy where appropriate, and consulting on all hiring, and terminations within my area of supervision.
− Responsible for providing training as needed to maintain an efficient and knowledgeable workforce, ensuring adherence to proper operational, and safety procedures.
Southern New England Fishery News (SNEFN) 01/01/2010 — 10/31/2022 Mystic, CT Veronica Zimmerman 406-***-**** Advertising Director/Webmaster
− Designed and built www.usfishlaw.com.
− Responsible for daily upkeep, maintenance, and security as SNEFN Webmaster.
− Responsible for communicating with customers, advertisers, GoDaddy, PayPal, CC Bills and our sales team.
− Responsible for staying proficient in progressing projects of varying complexity, from proposal through execution, while collaborating with internal teams and advertisers.
− Responsible for managing company’s social media accounts.
− Responsible for office management including file organization, and ordering office supplies, department training, coordinating maintenance requests, and office tech support.
− Responsible for the entire advertisement department excluding sales but including managing ads between salesmen, advertisers and the production team; building advertisements, and coupons from scratch, as needed.
− Edited monthly Issue for ads, content, grammar, spelling and technical errors, preparing production ready files that meet layout, type, color expectations, and guidelines then uploading them to Printer’s FTP site.
− Responsible for mailing out newspapers to paid customers monthly, as well as managing our promotions.
− Responsible for design graphics including but not limited to, print and digital advertisements, product/service sales, e-newsletters, web and social media designs, event presentations, and signage. JAMIE CUNNINGHAM
6009 Westridge Ln #1720 Fort Worth, TX 76116 460-***-**** ***********@*****.*** Winn-Dixie 12/16/2021 — 10/31/2022
Holiday, FL Chris 727-***-**** Customer Service Associate
− Responsible for providing continuous attention to customer needs; greet, assist and thank in a prompt, courteous and friendly manner.
− Responsible for addressing customer issues/complaints and resolving to the full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism.
− Responsible for coordinating daily store cash and accounting functions in accordance with company guidelines, policies, procedures and management instructions.
− Responsible for maintaining knowledge of front end operations and staying current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
− Responsible for troubleshooting problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
− Responsible for stocking front end products; restocking and using supply items efficiently to eliminate waste and to maintain the lowest supply cost.
− Responsible for exhibiting professional telephone etiquette and ensuring connection to the appropriate department or associate.
− Responsible for maintaining confidentiality of information.
− Responsible for putting up discarded or returned merchandise, and performing pricing duties, as necessary.
− Responsible for performing cashier associate duties, as necessary.
− Responsible for keeping the work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
− Responsible for notifying management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Ttec - Bank of America Contract 08/01/2017 — 07/30/2018 Kalispell, MT Billy Roberts 406-***-**** Customer Service Representative
− Responsible for staying current with the ever changing bank jargon and information.
− Responsible for fast and friendly customer account support.
− Responsible for maintaining confidentiality and handling sensitive information with discretion.
− Responsible for gathering information from the customers to make appropriate recommendations for new products and services.
− Responsible for providing a professional approach to answering In-bound calls and emails. INTERESTS
As I am a fast learner with the ability to adapt and excel in a fast-paced work environment; I am eager to accept responsibility, learn new skills and take on new challenges. I am a people person who is calm, and friendly but works well with little to no supervision. I am also very creative. I love art, music, and enjoy using my hands. PERSONAL REFERENCES
Jessica Bowden 860-***-**** Known 15 years
Daniel Coates 860-***-**** Known 17 years
Christine Marshall 406-***-**** Known 7 years
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