Customer Service & Retail Operations Leader

February **** - September

****

Assistant Store Manager, Lindt & Sprungli

Resolved customer inquiries and complaints effectively while maintaining excellent customer service

Assisted customers with product selection, pricing, payment options, returns, and exchanges September 2023 - January

2024

Sales Representative, Advantage Solutions

Communicated product features, advantage, and benefits to customers Utilized persuasive communication techniques to close deals Managed customer accounts by providing accurate information on product availability and pricing

Front Desk Receptionis, Todd Wenzel January 2024 - April 2024 Greeted and welcomed visitors in a professional manner while maintaining multiple tasks simultaneously

Provided a high level of customer service to all clients Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary

Remodel Coordinator/Team Leader, Meijer April 2024 - March 2026 Coordinated training sessions for new employees on relevant topics such as safety protocols and company policies

Communicated effectively with internal and external teams to facilitate collaboration Developed schedules, monitored deadlines, and coordinated work Bringing strong multitasking, problem solving, and team collaboration skills to effectively coordinate training and communication. Skilled in managing resources and time efficiently while adapting to dynamic environment. Committed to resolving issues swiftly and delivering a high quality service in order to support the organization.

BRITTANY HAZEN

616-***-**** ***************@*****.*** 2151 S. Shore Dr SE Apt Grand Rapids, MI SKILLS

EXPERIENCE

Problem Solving

Attention to Detail

Time Management

Organization

Team Collaboration

Adaptability

KEY ACHIEVEMENTS

October 2024- Difference Maker Award with Meijer

March 2025- Hand selected for project with Meijer

Team Leader/Team Member, Meijer June 2014 - January 2023 Mentored and coached team members to ensure successful performance Delegated tasks to team members according to project requirements and employee strengths

Motivated team to achieve optimal results through effective communication and interpersonal skills

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