Technical Support Analyst & Help Desk
Resume:
Todd Van Patten
Seeking Employment that will enhance my skillsets and become a valuable
asset to my next employer. I have a Technical and I.T. Career background with strong customer service and troubleshooting skills 151 West 7200 South #340
Midvale, UT 84047
****.***********@*****.***
EXPERIENCE
ICU Medical—Medical Pump Technical Support Analyst May 2024 - August 2025Taylorsville, Utah
Responsible for assisting medical staff and bio-medical personnel for the operation, configuration, problem diagnosis, and general inquiries about various medication pumps via phone support and ServiceNow Ticketing. Jordan School District—Educational Support Technician November 2019 - May 2023 West Jordan/Riverton. Utah I.T. and Technical Support for staff and students for all manners of office, network and computer technology. Responsible for managing and tracking of all technical assets, and providing support for unique technical Software and hardware.
Verizon—Wireless Enterprise Help Desk
April 2001 - June 2019 West Valley City, Utah
Support of all manners of Cellular and WWAN technology for Government, Large & Small Business, and Consumers. This includes Open Development Devices, Machine to Machine Operations, SaaS, VoIP, Private Network, and
“White Glove” support.
EDUCATION
Hunter Senior High School,—High School Diploma
September 1996 - June 2000
High School Diploma focused on Computer Sciences and Technology. 2.6GPA
CompTia,—A+ Remote Support Technician
June 11 2008 COMP001007361579
Help Desk Technician, Technical Support Specialist, and Service Desk Analyst Roles. Computer hardware, software, operating systems, security, networking, and operational procedures.
SKILLS
Customer Service Detailed
Computer Technical Support
Networking
Subject Matter Expert
Prioritization
Self-Motivated
Team Engagement
Time Management Oriented
LANGUAGES
English
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