Customer Support & Technical Troubleshooting Specialist

CHACHI TYLER KIRKMAN

Youngsville, Louisiana 337-***-**** ******.*********@*****.***

PROFESSIONAL SUMMARY

Customer support professional with experience in high-volume call centers, telecommunications, pharmacy support, tax software support, retail leadership, and administrative operations. Known for clear communication, careful documentation, and practical problem solving across sensitive, time-sensitive customer issues.

CORE STRENGTHS

Customer Service • Call Center Operations • Technical & Software Support • Pharmacy Support • Tax Software Support

Telecommunications • Problem Solving • Documentation & Data Entry • Team Leadership • Microsoft Office • Typing: 70–90 WPM

PROFESSIONAL EXPERIENCE

Customer Support Representative

Concentrix – Intuit TurboTax Support July 2025 – Present

• Assist customers with tax preparation, electronic filing, and account-related questions in a fast-paced support environment.

• Troubleshoot rejected returns and guide customers through clear corrective steps within tax software.

• Document interactions accurately while explaining software processes in understandable, customer-focused language.

Customer Service Representative

Alorica – CVS Pharmacy Support Humble, TX September 2019 – January 2021

• Handled high-volume inbound CVS pharmacy support calls involving prescription-related situation codes.

• Supported cases involving lost or stolen medication codes and other prescription scenarios while following established procedures.

• Maintained accuracy, confidentiality, and professional communication during time-sensitive customer concerns.

Shift Manager

CVS Lake Charles, LA 2017 – 2018

• Supported daily store operations, customer service, cash handling, inventory activities, and store standards.

• Helped guide team workflow and maintain efficient, customer-focused operations during shifts.

Student Aide

McNeese State University Lake Charles, LA 2015

• Provided office support including data entry, filing, copying, mail handling, document organization, and errands.

PROFESSIONAL EXPERIENCE, CONTINUED

Customer Service Representative

Dexcomm Carencro, LA 2012 – 2013

• Managed a continuous flow of incoming client calls, scheduled appointments, and recorded messages accurately.

• Performed data entry and filing while balancing multiple customer requests with professionalism and attention to detail.

Customer Service Representative

Transcom International – Comcast Account Lafayette, LA 2009 – 2010

• Handled high-volume inbound calls regarding customer accounts, payments, orders, and cable, internet, and telephone services.

• Explained products and service options clearly, maintained account accuracy, and identified appropriate resolutions.

Shift Manager

Starbucks Coffee Company Lafayette, LA 2006 – 2009

• Supervised daily store operations and team members across four area locations.

• Managed cash flow, daily deposits, inventory, ordering, product receiving, and employee deployment.

TECHNICAL & ADDITIONAL QUALIFICATIONS

• Microsoft Word, Excel, PowerPoint, and Access

• Customer account systems, data entry, documentation, and workflow adherence

• Fast, accurate typing: approximately 70–90 WPM

• Strong verbal and written communication; adapts quickly to new systems and procedures

EDUCATION

McNeese State University College Coursework – Psychology 2014 – 2016

University of Louisiana at Lafayette College Coursework – English Education 2000 – 2003

Beau Chêne High School High School Diploma 2000

Contact this candidate