Experienced Administrative Assistant and Office Coordinator
Resume:
OBJECTIVE
Multi-tasking administrative assistant with 7+ years of experience. Looking to leverage proven communication, project scheduling, and email management skills. Seeking a position as an administrative assistant to provide organizational and research skills to support internal and external relationships.
SKILLS
Customer service skills
Service Orientation
Computer proficiency
Interpersonal skills
Excellent time management
Display strong work ethic
Proven ability to work effectively with the community
Critical thinker
Team player
Ability to efficiently process multiple office tasks
Positive Attitude
Solution Focus
Respond promptly to changes
EDUCATION
Behavioral Health University of Pennsylvania Currently
Human Services Coursera 01/2019
Business University of Illinois 12/1990
PROFESSIONAL CAREER DEVELOPMENT
Administrative Assistant
Veterans Multi Center; Philadelphia, PA March 2019 - Present
Drafted letters, memos, and emails using MS Office applications while developing and maintaining hardcopy and digital filing system.
Completed spreadsheet calculations and developed presentations to support teams.
Monitored lobby access, security parameters and visitor documentation.
Greeted incoming guests, directing individuals to correct meeting spaces and answering questions regarding company pricing and/or policies.
Coordinated office cleaning and lobby organization for office and meeting areas.
Administrative Assistant
Veterans Multi Center; Philadelphia, PA September 2015- May 2018
Drove customer satisfaction by addressing and providing swift resolution for escalated complaints.
Maintained adequate shift coverage by coordinating schedules and monitoring employee attendance.
Improved customer service standards by assessing staff performance and offering constructive feedback.
Mentored team members to apply quality customer service techniques to foster satisfaction.
Elevated performance with skilled supervision, training, work direction and guidance for personnel.
Emergency Room Registration Clerk
Henrico Doctors Hospital; Richmond, Virginia September 1995 - May 2005
Provided personal and financial counseling services to patients in the functional areas of admissions, discharges, payment planning, insurance verification, and collecting deductibles & co-pays.
Kept track of bed availability and patient records.
Provided support to other staff in other admitting/registration areas to prevent unnecessary patient waiting and backlog.
Maintained and updated patient information into computer systems
Adhered to hospital rules and followed OSHA and HIPPA guidelines.
WORK CONTEXT
Telephone — 90% responded “Every day.”
Electronic Mail — 83% responded “Every day.”
Face-to-Face Discussions — 90% responded “Every day.”
Contact With Others — 74% responded “Constant contact with others.”
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