USPS Operations & Transportation Process Improvement

William E. Lewis III

Goochland, Virginia -***-***-****-*.*********@*****.***-

PROFESSIONAL SUMMARY

Results-driven operations and transportation professional with extensive experience in operational analysis, international processing operations, transportation logistics, network optimization, and contract administration within the United States Postal Service. Proven expertise in Lean Six Sigma methodologies, process improvement, performance analytics, strategic planning, and executive-level reporting. Skilled in identifying operational inefficiencies, implementing corrective actions, reducing transportation costs, and improving service performance across national postal networks. Certified Lean Six Sigma Green Belt and graduate of the Managerial Leadership Program (MLP). CORE COMPETENCIES

• Operations Management

• International Processing Operations

• Transportation & Logistics Analysis

• Lean Six Sigma Green Belt

• Process Improvement & Optimization

• Strategic Planning & Execution

• Data Analytics & Reporting

• Contract Administration (COR)

• Performance Metrics & KPI Analysis

• Budget & Cost Management

• Network Operations

• Executive Leadership Reporting

• Project Management

• Root Cause Analysis

• SOP Compliance

• Supply Chain Coordination

• Microsoft Excel & PowerPoint

• Operational Training & Development

PROFESSIONAL EXPERIENCE

United States Postal Service — Operations Specialist, EAS-25- 10/20- Current

International Processing Operations

• Implement, coordinate, and oversee complex operational management processes for International Service Center (ISC) operations.

• Analyze operational data and trends to identify improvements in policies, procedures, systems, and technologies.

• Utilize qualitative and quantitative analytical techniques including gap analysis, process mapping, flowcharts, and statistical reporting to assess operational effectiveness.

• Collaborate with management teams to enhance international processing strategies and develop operational improvement plans.

• Monitor air network volume, gateway operations, and compliance with standard operating procedures.

• Compile and analyze International ISC mail statistics and operational performance reports for leadership review.

• Identify operational deficiencies, diagnose system issues, and assist with implementation of corrective actions to improve service responsiveness and customer satisfaction.

• Develop process flows and operational improvement initiatives utilizing Lean Six Sigma methodologies.

• Provide training support and operational recommendations to improve processing efficiency and service performance.

United States Postal Service — Transportation Specialist-08/2015- 10/2020

USPS Headquarters Surface Operations

• Conducted national-level analysis and evaluations of transportation programs to ensure quality service standards and cost-effective network performance.

• Utilized systems including TOPS, IV, NASS, MTEL, EDW, LCRS, SV Web, DTMS, TCSS, and SAMS Web for operational analysis and reporting.

• Prepared executive-level reports and presentations using Microsoft Excel and PowerPoint for national initiative implementation.

• Served as Contracting Officer Representative (COR) for Surface Operations, acting as liaison between USPS and private contractors for drug testing and physical services.

• Administered contracts, maintained acquisition of documentation, evaluated contractor performance, and recommended contract-related actions and expenditures.

• Managed contract determinations, findings, and contract terminations based on contractor performance assessments.

• Evaluated transportation service providers and implemented corrective actions to improve operational performance.

• Successfully managed multiple system upgrade projects including SV Web migration into MCRS and LCRS platforms.

• Traveled nationwide as a member of the USPS HQ Tiger Team to evaluate service- impacting sites, analyze operational deficiencies, and develop corrective action plans.

• Assisted in budget development and monitored planned versus actual expenditures to ensure compliance with budget objectives.

• Identified cost-saving opportunities and implemented operational efficiencies across transportation programs.

United States Postal Service — Network Specialist -2007-2015 Richmond Processing & Distribution Center (P&DC)

• Reviewed mail flows and dispatch discipline for Plant Operations to ensure achievement of service standards.

• Ensured proper dispatching of mail across surface and air transportation networks.

• Implemented changes related to MTEL placards and containerization processes to meet operational requirements.

• Managed Mail Transport Equipment (MTE) inventory and reviewed MTE orders through MTEOR to support operational needs.

• Monitored Highway Contract Route (HCR) inbound and outbound trips for compliance and adjusted schedules through SCR to improve service and reduce costs.

• Conducted detailed reviews of late trip costs and extra service expenses, resulting in measurable savings for the Richmond District.

• Collaborated with suppliers and contractors to monitor performance and address service deficiencies.

• Monitored daily SV scan performance scores and provided operational feedback for continuous improvement.

• Compiled THS bypass reports to support plant operational goals and bypass compliance.

• Served as Richmond Coordinator for Dynamic Routing Optimization (DRO), maintaining communications with Headquarters and ensuring compliance reporting.

• Contributed to transportation cost reduction initiatives and operational efficiency improvements throughout the Mountain Area network. CERTIFICATIONS

• Lean Six Sigma Green Belt (LSSGB)

• Managerial Leadership Program (MLP) Graduate

• Bronze Certification – Analytics University for Network Operations

• Contracting Officer Representative (COR)

TECHNICAL SKILLS

• Microsoft Excel

• Microsoft PowerPoint

• TOPS

• IV

• NASS

• MTEL

• EDW

• LCRS

• SV Web

• DTMS

• TCSS

• SAMS Web

• MTEOR

• SCR

KEY ACHIEVEMENTS

• Reduced transportation contract costs and improved HCR operational efficiency within the Richmond District.

• Successfully managed national transportation system upgrade initiatives.

• Developed corrective action plans that improved operational performance at service-impacting facilities nationwide.

• Enhanced operational reporting and executive presentation capabilities supporting national USPS initiatives.

• Implemented process improvement methodologies that increased operational effectiveness and customer satisfaction.

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