E-commerce

Sakshi Madaan

***************@*****.*** +91-838*******

http://linkedin.com/in/sakshimadaan- Delhi, India EDUCATIONAL QUALIFICATION

University of Delhi 2023-2026

Bachelor of Commerce Honours, Ramanujan College 8.21 CGPA Vision Valley School, Uttarakhand

Commerce: XII 91.4.% (C.B.S.E)

X 95.8% (C.B.S.E)

SKILLS

● Customer Relationship Management

● Jewellery and e-commerce knowledge

● product photography

● Sales and Cross-Selling

● International Customer Handling

● MS Excel - listing templates, data validation

● Product Information Management (PIM)

● Inventory Management

PROFESSIONAL EXPERIENCE

August’26-current

Relationship Manager – ICICI Bank

Key Responsibilities:

● Financial Product understanding and learn cross-selling October’25-Dec’25

Client Relationship Manager – Plateful Consulting

Key Responsibilities:

● Maintained accurate client records, follow-up schedules, and account documentation to support relationship management.

● Conducted market research to identify prospective business opportunities within the food & beverage sector. June’25-September’25

INTERN (Field Sales) - TapGro

Key Responsibilities:

● Meet or exceed quarterly sales targets by closing deals efficiently.

● Gather insights from clients about product requirements, market trends to inform product development and strategy.

● Identified and approached salon owners and beauty business owners to demonstrate TapGro's all-in-one management solution, driving customer acquisition in the assigned territory

● Deliver engaging and persuasive in-person or virtual presentations of our Salon Management App. March’25-May’25

INTERN (Finance and Operations Team) - Tanishq Jewellers : Ram Mohan Alankaar Kendra Key Responsibilities:

● Product catalog management

● Verified jewellery specifications including purity, karat, pricing, and exchange documentation with high accuracy

● Maintained and updated daily customer records for jewellery purchases made through EMI installment plans, ensuring accuracy and timely tracking

July’24 – August’24

INTERN (Customer Relations Team) – FERNS N PETALS

Key Responsibilities:

● Created and processed 300+ diversified orders- primarily international orders, utilizing Order Management Software, and ensured timely placement

● Collaborated with support and operations team to resolve order issues, achieving 95% resolution and high customer satisfaction

● Boosted sales through lead conversion and follow-ups on 50+ enquiries, using online portal and emails LEADERSHIP EXPERIENCE

October’24-Present

September’23-October’24

GIRL UP GLOW

President

● Acting as the primary point of contact between the club and external partners like NGOs, handling collaboration, planning and outreach

● Oversaw end-to-end event logistics, from budgeting to execution

● Executed recruitment, leading a team of 30+ members across multiple departments Tech & Organizational Team Volunteer

● Helped in conducting engaging speaker sessions and events in collaboration with renowned not for profit organizations like Pratisandhi Foundation

March’24-present

September’23-March’’24

ENACTUS RAMANUJAN

Head of Project Anindita

● Spearheading a project centered on crafting chemical free soap bars and candles using eco-friendly ingredients

● Guiding a team of over 20 members, ensuring a stimulative environment for optimal performance

● Established a network of 10+ local suppliers for sourcing raw materials Marketing and Finance Associate

● Formulated budgeting strategies for events

● Participated and secured second position in Intra Enactus Competition 2024

● Promoted Project Parvaah – a ‘mental health awareness’ initiative October’23-May’24

THRUST – THE ENTREPRENEURSHIP CELL OF RAMANUJAN COLLEGE Research & Development Associate

● Contributed in organizing E-Summit 2024 & E-verse : The first ever startup fair of Ramanujan College collaborating with 20+ startups and investors attracting a footfall of 1000+ students

● Undertook a live project with ‘Headpen’ and assisted them in market research,assisted in drafting content for event promotions, attracting a footfall of 500+ students LIVE PROJECTS

October’24 - March’25

CARÊME BAKERY, Greater Kailash

● Collaborated with Carême Bakery to scale brand presence via data-driven social media strategies.

● Delivered 50K+ content reach by deploying high-engagement campaigns aligned with startup growth objectives and target audience behaviour

September’24 - October’24

HeadPen, Bangalore based startup

● Assisted in market research for content publishing CERTIFICATIONS/ACHIEVEMENTS

How to Successfully Sell on

Ebay, Etsy and or Amazon

(Udemy)

Currently learning Ebay, Etsy marketplace operations from Udemy platform

Contact this candidate