Global HR Business Partner & People Operations Leader

HETAL PATEL

Global HRBP People Operations Workday MedTech · IT · Manufacturing HR Shared Services Green Card, authorized to work in USA. No sponsorship required Email: ********@*****.***; USA: +1-224-***-****; LinkedIn: https://www.linkedin.com/in/hetalpatel4/ Location: Chicago, IL, USA -60090

SUMMARY

Global HR and Strategic Business Partner with 15+ years partnering with US-based business leaders at Magnit Global / ZeroChaos, managing HR for 1,000+ employees across 5 global offices, reducing attrition from 25% to 10%, and leads HR teams of 15+ professionals across MedTech, IT, and manufacturing - now relocated to the US as a Green Card holder.

No sponsorship required. Authorized to work anywhere in the US. IMPACT AT A GLANCE

15+ YRS.

TOTAL HR EXPERIENCE

3 COUNTRIES HIRING SCOPE

(INDIA · USA · SOUTHEAST ASIA)

1200+

EMPLOYEES SUPPORTED (PEAK)

38%

REDUCTION IN TIME-TO-FILL

100%

STATUTORY COMPLIANCE RECORD

MANAGED 1000+

ATTENDANCE & PAYROLL

15+ MEMBERS

HR TEAM SIZE

HR SCOPE

TALENT ACQUISITION, HR OPERATIONS, HRBP, TM

40+ ROLES

COMPETENCY FRAMEWORK

PROFESSIONAL EXPERIENCE

Senior Manager Human Resources (Strategic HRBP)

AMS (Advanced MedTech Solutions). Medical Device company manufactures a broad range of surgical and interventional products, focusing on advanced wound care, cardiovascular solutions, endo- surgery, and hernia repair.

09/2025 – 09/2026

• HR Business Partner: Partner with 10 department heads and MD as strategic HRBP; translate business goals into people plans including headcount planning, restructuring, and succession pipelines across locations.

• Performance management & Career Development: Led 2 performance cycles/reviews for 700+ employees across regions, drive calibration sessions linked to performance outcome to build high-performing teams and leadership pipelines lead to increment and promotion decisions - Balanced Scorecard (BSC) methodology, resulting in measurable improvement in employee engagement and productivity.

• Recruitment/Talent Acquisition: Lead end-to-end talent acquisition for 50+ positions PAN India (FY25-26); reduced average time-to-fill from 32 days to 15 days by implementing structured JD frameworks, interview feedback and salary benchmarking against market data. Robust talent pipeline ensuring business-critical roles were never left vacant beyond SLA.

• Global Hiring programs: Successfully supported organizational scaling, global hirings in sales / business development.

• Onboarding: Designed and deployed a formalized onboarding & induction program covering policy modules; new-hire 90-day retention improved to 10%.

• Employee Relations & Trusted Advisor: Served as primary ER advisor for 700+; managed complex investigations & conflict management, 95% grievance resolution within TAT, maintained neutral, documented process reducing legal escalations by 50%, maintained a positive workplace culture.

• Compliance and Regulations for the manufacturing unit: Ensured compliance with HR policies, labor regulations, and governance standards while managing employee lifecycle processes. Zero audit observations in FY25 compliance review.

• Led HRIS adoption: Utilized HR analytics, people metrics, and workforce insights to support data-driven decision-making. assessing leading HRIS and HR Tech platforms and driving implementation to strengthen the organization's digital HR ecosystem.

• AI in HR: Introduced AI-driven HR process automation, reducing HR administrative workload by 40% and enabling the HR team to focus on strategic initiatives.

• Compensation & Benefits: Partnered with teams on salary benchmarking, annual compensation reviews, promotions, and internal equity initiatives. Lead Talent Management

FS Green Energies Pvt. Ltd. FS Green Energies Pvt. Ltd. (operating as Future Solar) is a manufacturer specializing in high-efficiency solar photovoltaic (PV) modules. 01/2025 – 09/2025

• People Strategy & High-Performance Culture: Partnered with C-suite and senior leadership to design and execute people strategies aligned to business goals; contributed to a 15% reduction in attrition and a 60% improvement in internal mobility across sales and customer-facing functions.

• HR Specialist: Supported recruitment and onboarding, coordinating interviews, candidate communication, and offer follow-ups; contributed to 20% faster hiring and 90%+ onboarding completion. Maintained accurate HRIS records and compliance documentation.

• HR Subject Matter Expertise: Onboarding, Employee Experience, Performance Review, Talent Development, Talent Management, Payroll Support and attendance and leave management.

Senior Manager Human Resources (Strategic HRBP)

Rishabh Software Pvt. Ltd. Rishabh Software is Global IT services and product engineering company delivering enterprise software, cloud, data, and digital transformation solutions across the US, UK, Europe, and Asia-Pacific.

07/2018 - 12/2024

• HR Business Partner / People Operations: Led HR initiatives for 1,000+ employees across 5 global locations, aligning talent strategy, workforce planning, and HR operations with business goals.

• Employee Engagement & Retention: Reduced attrition by 15% (25% 10%) through targeted engagement, retention, and internal mobility programs, filling 80% of leadership roles internally.

• Talent Acquisition & Onboarding: Achieved 90%+ quality hires and onboarding completion, improving time-to-fill by 20% through streamlined recruitment and onboarding processes.

• Enhanced New Hire Experience: Rolled out Buddy Programs and First Impression Surveys, boosting new hire satisfaction and accelerating time-to-productivity, ensuring a smooth and efficient onboarding process.

• Workforce Development & Upskilling: Revamped and modernized learning frameworks with personalized training programs, enhancing continuous upskilling initiatives that improved overall workforce productivity and performance.

• Compliance & Efficiency: Ensured 100% legal and regulatory compliance while optimizing HR processes, reducing operational risks, and driving increased efficiency through streamlined operations and robust systems.

• Performance Management & Recognition: Created and implemented performance recognition frameworks that significantly boosted employee satisfaction and collaboration, leading to higher retention rates and enhanced organizational performance.

• Cost Optimization & Resource Efficiency: Achieved cost savings by optimizing HR budgets, resource allocation, and operational strategies, contributing to the overall profitability and efficiency of the organization.

• Organizational Design & Scalability: Designed and implemented scalable HR structures and workflows across 5 global offices, improving operational efficiency by 20% and supporting headcount growth without proportional increase in HR overhead.

• Operational Excellence & Data-Driven HR: Led the Workday optimization project to enhance people’s operations, boost reporting capabilities, and improve HR efficiency. Integrated AI-driven tools, such as GenAI, into performance management processes to align employee goals with organizational objectives.

• Process & Workflow Optimization: Streamlined HR and payroll processes, enhancing overall workflow and productivity across departments. Led HR system enhancements and financial reporting, ensuring compliance with statutory regulations while improving operations.

• Audit & Regulatory Compliance: Managed both internal and external audits (ISO, ISMS, CMMi, GDPR), ensuring adherence to regulatory standards and maintaining compliance across HR functions. Part of the POSH committee in policy implementation and awareness programs.

• Training, Development & Talent Enablement: Identified capability gaps and co-designed personalized learning programs with talent enablement partners — revamping L&D frameworks that measurably improved workforce productivity and supported a 90%+ internal promotion rate for senior roles.

• Built an enterprise-wide competency framework covering 40+ roles, embedding competencies into recruitment, performance management, learning & development, and succession planning.

Senior HR BP / People Business Partner

ZeroChaos (USA-based MNC), currently Magnit Global. ZeroChaos was a major global provider of vendor-neutral workforce management solutions, specializing in Managed Services Programs (MSP), Vendor Management Systems (VMS), and statement of work (SOW) solutions. 12/2014 - 06/2018

• Global Capability Center Expertise: Spearheaded HR functions within centralized service hubs, optimizing HR operations for global organizations across multiple regions. Delivered specialized services, streamlining processes to improve efficiency and scalability in talent management.

• Organizational Restructuring & Alignment: Led complex HR alignment and restructuring initiatives, ensuring seamless transitions during times of change. Successfully maintained employee trust and engagement through transparent communication, minimized disruption, and fostered a stable work environment.

• Grievance Resolution & Employee Relations: Established robust grievance resolution mechanisms that allowed for prompt and fair addressing of employee concerns. Partnered with internal teams to create a supportive work culture, enhancing employee satisfaction and trust in HR processes.

• Bulk Hiring & Recruitment Process Management: Managed the entire recruitment lifecycle for large-scale hiring initiatives, ensuring alignment with organizational growth goals. From gathering requirements to full-cycle recruitment, we ensure delivery of high-quality hires on time and within budget. Human Resources Specialist /HR BP

Rishabh Software Pvt. Ltd. Rishabh Software is an enterprise providing software, mobile development, and testing services for building and deploying applications. 09/2010 - 11/2014

Recruitment Specialist / Talent Acquisition Specialist Encircle Exports, India based staffing company for hirings in USA. 08/2006 - 12/2009

• US Recruitment & Talent Acquisition – Lead end-to-end hiring across IT, Engineering, Healthcare, Finance, and Non-IT sectors, ensuring quality placements through direct hire, contract, and contract-to-hire models. Leverage job portals (LinkedIn, Dice, Indeed, Monster, CareerBuilder, Bullhorn) for efficient sourcing.

• Ensure adherence to hiring models including W2, C2C (Corp-to-Corp), 1099, and Full-Time employment, maintaining compliance with US labor laws. Sourcing / Recruitment Executive

Sterling Hoffman, Canada base staffing company

10/2004 - 08/2006

• Recruitment Execution – Managed the recruitment process, including sourcing, screening, interviewing, across IT, Engineering, Healthcare, BFSI, and Non-IT sectors for USA and Canada staffing.

EDUCATION

Bachelor of Engineering in Metallurgy, M.S University, Vadodara 1999 - 2003 Post Graduate Certification in Senior Leadership (PGCSL), XLRI – XAVIER SCHOOL OF MANAGEMENT 2026 CERTIFICATIONS

Certified Great People Manager

-Great Manager Institute

Certified Performance & Competency Developer

- Middle Earth

Certified OKR Practitioner (C-OKRP)

- OKR International

Certification Workshop – Train the Trainer

– Grey Cell

Advanced Excel Certification

- Skill Deck

DIGITAL SKILLS

HRMS / HRIS, Darwinbox, HRstop, Keka, Workday, SuccessFactors, Applicant Tracking Systems (ATS), Naukri RMS, Performance Management Systems (PMS), Learning Management Systems (LMS), Microsoft Office, Excel, PowerPoint, Word, Microsoft Teams Slack Zoom Google Meet, 5day.io, AI, Macro, Claude. COMPETENCIES / AREA OF EXPERTISE

Strategic HR Business Partnering, Global Talent Acquisition, Workforce Planning, Employee Engagement & Experience Design, Employee Relations (ER), Conflict Resolution, Culture Building, Leadership Development, Succession Planning, Talent Management, Performance Management, Retention, Process Improvement, Change Management

& Organizational Transformation, Diversity & Inclusion, HR Technology & Operational Excellence, Strategic HR Analytics, Cross-Functional Collaboration, POSH Management, Client & Stakeholder Management, Learning and Development Strategy, Operational Excellence, HR Operations, HRIS, Compensation & Benefits, Global Shared Service Centers (GSS), Global HR Collaboration.

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