Customer Service & Claims Resolution Specialist

Carlisa Barr

Phoenix, AZ ***** ************.**@*****.*** 602-***-****

Professional Summary

Detail-oriented and compassionate professional with a strong background in customer service, claims resolution, administrative support, and healthcare coordination. Skilled in CRM systems, call center operations, data entry, and cross-functional collaboration. Known for excellent communication, time management, and problem-solving abilities. Seeking a dynamic role where I can leverage my experience and strengths to contribute to team success, improve service outcomes, and make a positive impact within an organization that values dedication and growth.

Work Experience

Engagement Specialist- Monogram Health, Inc – Tempe, AZ Nov 2024 – Present

• Contact patients from referrals to initiate services and verify insurance coverage.

• Schedule appointments for Registered Nurses (RNs) and Nurse Practitioners (NPs).

• Maintain accurate patient records using CRM systems including Salesforce and Doxy.

• Ensure HIPAA compliance in all communications and documentation. Claims Resolution Specialist- American Airlines – Tempe, AZ Feb 2023 – Sep 2024

• Handled customer inquiries and resolved claims via phone and case management systems.

• Documented all interactions and case progress accurately.

• Exercised sound judgment in claim resolution and customer service. Customer Service Representative-Consumer Cellular – Phoenix, AZ Feb 2019 – Dec 2022

• Delivered high-quality customer support in a call center environment.

• Assisted with account management and sales-related inquiries.

• Achieved performance goals in customer satisfaction and issue resolution. Account Manager-Royalty Glass – Phoenix, AZ Apr 2016 – Dec 2017

• Managed customer relations, sales, and bookkeeping for a small business.

• Oversaw daily operations and maintained financial records.

• Handled order processing, client inquiries, and follow-ups to ensure high satisfaction.

• Prepared financial statements and sales reports for performance tracking.

• Developed marketing strategies to increase online presence and attract new customers.

Activities Director- Lethea's Childcare & After-School Program – Portland, OR May 2011

– Apr 2015

• Developed and led educational and recreational activities for children.

• Managed schedules and ensured a safe, engaging environment.

• Collaborated with staff to design age-appropriate and inclusive programming.

• Maintained attendance and activity records to support compliance and reporting.

• Communicated with parents to provide updates on children’s participation and progress.

Administrative Assistant- Multnomah County Animal Control – Portland, OR Jan 2010 – Apr 2011

• Audited veterinary invoices to ensure accuracy of billed procedures, services, and dates.

• Collaborated with the Program Director on departmental projects, including budgeting and compliance reviews.

• Maintained detailed records of medical treatment for animals, ensuring all documentation met regulatory standards.

• Responded to inquiries from the public and internal departments regarding animal control procedures and billing concerns.

• Utilized Microsoft Excel and internal databases to track expenses and audit outcomes.

• Assisted in preparing reports and presentations for county meetings and operational reviews.

• Supported daily office functions including mail distribution, document filing, and equipment maintenance coordination.

Office Assistant / Receptionist- Allstate Insurance – Portland, OR Aug 2008 – Dec 2009

• Operated a multi-line phone system to manage incoming calls and direct them to appropriate agents.

• Scheduled client appointments for in-office and in-home visits.

• Entered customer data into quoting systems and maintained accurate policy information.

• Provided front-desk customer service, greeting clients and handling inquiries.

• Performed administrative duties including filing, copying, and maintaining office supplies inventory.

Education

Associate Degree in English

Glendale Community College – Glendale, AZ January 2017 – June 2017 GED – General Education Development

Portland Community College – Portland, OR January 1997 – July 1997 Skills

• Customer Service & Call Center Operations

• Claims & Case Management

• Salesforce, CRM Software, QuickBooks

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Data Entry, Auditing, Bookkeeping

• Spanish (Conversational)

• Time Management & Multitasking

• Excellent Written & Verbal Communication

• Technical Support & Troubleshooting

• Telemarketing & Sales

• HIPAA Compliance

Certifications

Driver’s License-Valid through May 2038

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