Accounts Receivable Specialist & Automation

DENISE LI JING TAN

San Jose, CA • 510-***-**** • ***************@*****.***

U.S. Permanent Resident • Authorized to work in the U.S. • No sponsorship required PROFESSIONAL SUMMARY

Detail-oriented Accounts Receivable professional with nearly 5 years of experience supporting multinational shared service environments. Skilled in billing, cash application, credit/debit note issuance, sales reconciliation, and month-end reporting using SAP and related systems. Adept at cross-functional collaboration to resolve billing discrepancies and ensure compliance. Recognized for driving process improvements through VBScript automation, reducing manual processing time by over 60% and enhancing operational accuracy.

WORK EXPERIENCE

Accounts Receivable Specialist MCC MY Shared Service Centre, KL, Malaysia Mar 2024 – May 2026

● Supported MCC Poznań, Poland operations by issuing invoices from Radius to SAP for shipment and extras invoices, as well as preparing manual and proforma invoices

● Performed timely and accurate cash application for incoming customer receipts

● Issued credit/debit notes and ensured all required approvals were properly obtained

● Executed month-end closing including sales reconciliation, rebate calculations, CN summary, net negative balance reclassification, AR Aging, sales analysis, and Top 25 reports

● Supported yearly and quarterly audit requests by gathering documentation and resolving inquiries

● Created VBScript macros to automate billing workflows, reducing processing time by over 60% AR Financial Services Associate (promoted to Level II) Steelcase Office Solutions, KL, Malaysia Jul 2021 – Jan 2024

● Developed and tested VBScript automation to reduce processing time for credit and invoice creation

● Performed cash application posting for incoming receipts with accuracy and timeliness

● Reviewed and processed warranty labour claims in accordance with Steelcase guidelines

● Responded to email queries and resolved issues raised in the issue log

● Processed credit and debit memos, reconciled accounts, and resolved incomplete billings Audit Intern HML & Co, KL, Malaysia Feb 2020 – Apr 2020

● Analysed financial data and identified suspicious transactions

● Conducted walkthroughs, selected samples, and vouched the documents

● Assisted in preparation including audited balance sheet, income statement and cash flow statement KEY ACCOMPLISHMENTS

● Reduced invoice processing time from ~3 minutes to 1 minute per invoice via VBScript, saving 3+ hours of manual work per batch of 100 invoices

● Automated credit/debit note creation in SAP via VBScript, eliminating manual data entry and minimizing input errors EDUCATION

Bachelor of Commerce (Honours), With Distinction 2019 – 2021 Tunku Abdul Rahman University College — Kuala Lumpur, Malaysia Diploma in Business Studies (Accounting), With Distinction 2017 – 2019 Tunku Abdul Rahman University College — Kuala Lumpur, Malaysia SKILLS & LANGUAGES

Software & Tools: SAP, Radius, QlikView, ServiceNow, CIC, Microsoft Excel (VLOOKUPs, Pivot Tables, Macros), Microsoft Word Expertise: Billing, Cash Application, Dispute Resolution, Credit & Debit Note Issuance, Process Improvement, VBScript Automation, Audit Support, Month-End Reporting, Sales Reconciliation Languages: English, Bahasa Melayu, Chinese (Mandarin), Japanese (N3 Level)

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