Customer Service & Administrative Support Professional

Malik Felder

Franklin, TN Phone: 510-***-**** Email: *************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 5+ years of experience delivering exceptional customer service, administrative support, leadership, and client relationship management. Proven ability to resolve customer concerns with empathy, communicate effectively across phone, email, and chat, and maintain professionalism in fast-paced environments. Experienced supporting executive leadership, coordinating schedules, managing confidential information, and providing solutions that improve the customer experience. Highly adaptable, tech-savvy, and eager to contribute to a remote customer service team focused on excellence.

CORE COMPETENCIES

● Customer Service Excellence

● Remote Customer Support

● Phone, Email & Chat Support

● Conflict Resolution

● Active Listening

● CRM Systems

● Microsoft Office 365

● Google Workspace

● Data Entry

● Calendar Management

● Administrative Support

● Problem Solving

● Customer Retention

● Time Management

● Team Collaboration

● Multitasking

● Written & Verbal Communication

● Organization & Prioritization

● Professionalism

● Confidentiality

PROFESSIONAL EXPERIENCE

EVS Aide

Williamson Medical Center – Franklin, TN 2025 – Present

● Deliver exceptional service to patients, visitors, nurses, physicians, and hospital staff while maintaining a professional and compassionate attitude.

● Respond promptly to service requests and complete assignments efficiently in a fast-paced healthcare environment.

● Ensure patient rooms and clinical areas meet strict cleanliness, infection prevention, and safety standards.

● Collaborate with multiple departments to support positive patient experiences.

● Maintain confidentiality and comply with HIPAA and hospital policies.

Customer Service Representative

Planet Fitness 2020 – 2021

● Delivered exceptional customer service by assisting members with memberships, billing questions, account maintenance, and facility information.

● Answered high volumes of incoming phone calls and resolved customer concerns promptly.

● Processed payments accurately while maintaining detailed member records.

● Built positive relationships with members through professionalism and excellent communication.

● Supported daily operations while consistently providing a welcoming customer experience.

First Assistant to Senior Pastor Executive Administrative Support

Church Leadership 2017 – 2025

● Managed executive calendars, meetings, appointments, and ministry events.

● Served as a primary point of contact for church members, guests, and ministry leaders.

● Coordinated communications through phone, email, and in-person interactions.

● Assisted with event planning, logistics, scheduling, and administrative operations.

● Maintained confidential records and sensitive information with discretion.

● Supported leadership by anticipating needs and ensuring organizational efficiency.

EDUCATION

Bachelor of Science in Music Production (In Progress) Full Sail University

TECHNICAL SKILLS

● Microsoft Word

● Microsoft Excel

● Microsoft Outlook

● Microsoft Teams

● Google Docs

● Google Sheets

● Google Drive

● Zoom

● Gmail

● Data Entry

● Internet Research

● Virtual Collaboration Tools

● CRM Software (Quick Learner)

PROFESSIONAL STRENGTHS

● Exceptional customer service

● Strong verbal and written communication

● Calm under pressure

● Positive attitude

● Relationship building

● Critical thinking

● Adaptability

● Detail-oriented

● Dependable

● Self-motivated

● Team player

● Remote work readiness

HIGHLIGHTED ACHIEVEMENTS

● Over five years of experience serving customers, clients, patients, and leadership teams.

● Demonstrated ability to resolve issues professionally while maintaining high customer satisfaction.

● Trusted to manage confidential information and provide executive-level administrative support.

● Recognized for professionalism, reliability, and strong interpersonal communication.

● Experienced working in healthcare, customer service, and ministry leadership environments.

REMOTE WORK QUALIFICATIONS

● Comfortable working independently with minimal supervision.

● Experienced communicating effectively by phone, email, and virtual platforms.

● Strong organizational and time-management skills.

● Fast learner with the ability to quickly master new software and procedures.

● Dedicated to delivering outstanding customer experiences and exceeding performance expectations.

Contact this candidate