Technology Support Specialist - Hardware & Network

MD ANISUR RAHMAN CHOWDHURY

Technology Support Specialist Hardware, Software and Network Support

Fairfield, CA 94533 +1-814-***-**** ****.*****@*****.*** linkedin.com/in/md-anisur-rahman-chowdhury-15862420a github.com/ANIS151993 marcbd.com Authorized to work in the United States under F-1 OPT. No employer sponsorship required. Valid California Driver's License. Willing and able to relocate to California City, CA. PROFESSIONAL SUMMARY

Technology support professional with 7+ years diagnosing, troubleshooting, and repairing computer hardware, software, and network equipment for enterprise and institutional environments. Experience spans desktop and end-user support, LAN/WAN and telecom equipment diagnostics, and technology procurement and compliance. Holds a B.S. in Electronics and Telecommunication Engineering and an M.S. in Information Technology, exceeding the Associate's degree requirement, along with CCNA, JNCIA, and MTCNA certifications covering and extending beyond A+/Network+ level competencies. Comfortable working within structured, secure, and compliance-driven operating environments.

TECHNICAL SKILLS

Desktop and Hardware Support: PC, laptop, printer, scanner, and peripheral diagnostics, troubleshooting, and repair; equipment evaluation for quality, compatibility, reliability, and suitability; configuration and benchmarking of new equipment acquisitions Network and Telecom Equipment: LAN/WAN equipment, TCP/IP, DNS, DHCP, VLANs, NAT, ACLs, routing (BGP, OSPF), VPN (IPsec, L2TP), firewall policy, IP-PBX/VoIP and telecom hardware, Cisco, Juniper, MikroTik, Fortinet Operating Systems and Software: Microsoft Windows (7, 8.1, 10) and Windows Server, Microsoft Office Suite, Linux (RHEL, CentOS, AlmaLinux, Ubuntu), Active Directory, Group Policy Procurement and Compliance: Technology equipment procurement, vendor evaluation, licensing agreement compliance, capacity planning, IT asset lifecycle management

Security and Access Control: Access control, RBAC, endpoint protection, firewall policy, incident response, vulnerability management Monitoring and Documentation: LibreNMS and SNMP monitoring, ticketing and case management, escalation runbooks, standard operating procedures, technical documentation

PROFESSIONAL EXPERIENCE

IT Systems and Operations Engineer (Part-Time, OPT) Adel Group Inc, Winnetka, CA Jul 2026 - Present

• Provide on-site hardware and software technical support to end users, resolving issues on computers, peripherals, and business applications.

• Monitor and administer network infrastructure, proactively identifying and resolving faults before they affect users.

• Manage access control, endpoint protection, and firewall policy administration to maintain secure operating conditions across IT resources.

• Coordinate IT procurement and vendor management, evaluating equipment for compatibility, reliability, and fit against organizational needs.

• Maintain IT documentation including runbooks, standard operating procedures, and network diagrams. Cybersecurity Instructor, Applied Security Training (CPT) TAAS Services LLC, Remote Aug 2025 - Dec 2025

• Delivered technical instruction to learners across a wide range of skill levels, translating complex technical concepts into clear, practical guidance.

• Built and facilitated 15+ hands-on lab environments covering perimeter defense, threat analysis, and vulnerability management. Senior Executive, Information Technology

S. Alam Group, Chittagong, Bangladesh Dec 2021 - Jul 2024

• Ensured information technology resources, including hardware, network infrastructure, operating systems, and telecommunications equipment, functioned properly and remained in good operating condition for 500+ users.

• Diagnosed and resolved hardware, software, and connectivity issues across a hybrid Linux and Windows Server environment, including mail, web hosting, and business-critical applications.

• Analyzed the need for new computer and network equipment, evaluating options for quality, compatibility, reliability, and suitability, and led capacity planning and vendor evaluation.

• Planned and executed LAN/WAN upgrades and IP-PBX/VoIP telecom deployments, monitoring performance with LibreNMS to reduce unplanned downtime.

• Administered Active Directory identity infrastructure, including Group Policy enforcement and role-based access provisioning. Technical Support Engineer, Networking

Link3 Technology Ltd. (Enterprise Telecommunications Provider), Chittagong, Bangladesh Aug 2017 - Dec 2021

• Provided hardware and software technical support to 100+ enterprise accounts through a 24/7 support center, performing diagnostics, troubleshooting, and repairs on LAN/WAN equipment, telecom hardware, and related peripherals.

• Diagnosed and resolved faults in electro-mechanical transmission equipment, radio-link hardware, and fiber-optic plant under service level agreement time pressure.

• Configured customer-facing solutions across Cisco, MikroTik, Juniper, Fortinet, and Cyberoam platforms, including firewall policy, VPN, NAT/ACL rule sets, and WAN failover.

• Authored escalation runbooks and topology documentation that improved handoff quality and reduced mean time to resolution across a geographically dispersed support operation.

• Coordinated with vendors and account teams on equipment capability, licensing terms, and deployment feasibility. EDUCATION

M.S., Information Technology

Gannon University, Erie, PA GPA 3.95/4.00 May 2026 B.S., Electronics and Telecommunication Engineering University of Science and Technology Chittagong, Bangladesh Jul 2017 CERTIFICATIONS

CCNA, Cisco Certified Network Associate (2024)

JNCIA, Juniper Networks Certified Associate (2022) MTCNA, MikroTik Certified Network Associate (2019) ADDITIONAL

• Valid California Driver's License.

• Home lab experience maintaining a high-availability server cluster with automated failover, used for ongoing hands-on hardware and systems diagnostic practice.

• Comfortable working within structured, procedure-governed, and access-controlled facility environments.

Contact this candidate