Results-Driven Project Management Leader

Valerie J. Ellerd Project Manager

*******.******@*****.*** linkedin.com/in/valerie-ellerd-debernardi-3420a65 707-***-**** Princeton, TX 75407

High-performance, results-driven leader with extensive project management and coordination experience within diverse and highly competitive industries. Analytical professional skilled in successfully navigating complex projects from concept through to completion. Exceptional communicator able to build relationships and promote collaboration across business lines to drive impactful change. Consistently deliver comprehensive business approaches for improved productivity and enhanced long-term profitability. Areas of Expertise include:

Strategic Business Planning

Programming Consultancy

Revenue & Profit Growth

Project Management

Process Improvement

Customer Service & Satisfaction

Software Products

Training & Development

Problem Resolution

Professional Experience

SCRIPTED NOTARY & PROFFESSIONAL SERVICES Princeton, TX

Founder/ceo/LSA &RON Certified Notary

As the Founder and CEO of a boutique notary services company specializing in mobile, electronic (RON), and loan signing agent (LSA) solutions, I spearheaded the end-to-end launch and operations of a scalable business model. This entrepreneurial role encompassed full-spectrum ownership of digital and operational functions, including website development, digital marketing strategies, business development through networking and sales, and the curation of a specialized network of notaries. Key responsibilities included orchestrating customer assignments, ensuring compliance with RON and loan signing protocols, managing billing and financial workflows, leading talent acquisition, training, and onboarding initiatives, and overseeing an integrated electronic platform (Notarize/Proof) for seamless document execution. Additionally, I handled all administrative and office management duties, from vendor relations to strategic planning, fostering a lean, agile operation that delivered high-touch notary

Key Accomplishments:

Launched and Scaled Startup from Inception: Bootstrapped and grew Scripted from a solo venture to a fully operational entity serving 50+ clients within the first year, achieving self-sustainability through diversified revenue streams including RON sessions (40%), mobile notary calls (35%), and loan signing packages (25%).

Built High-Performing Notary Network: Recruited and onboarded a core team of 5 certified notary contractors reducing assignment turnaround time by 50% and boosting client retention to 90% via rigorous training programs on Notarize/Proof platform integration and compliance standards.

Streamlined Operations for Efficiency: Implemented automated billing and CRM workflows, cutting administrative workload by 30% and enabling seamless handling of 50% growth of notary assignments per quarter with zero compliance incidents.

Pioneered Tech-Enabled Service Delivery, Enhancing Customer Convenience: Led the adoption and customization of the Notarize/Proof platform

Tech Dogs. LLC Plano, TX

Account management/inside sales

Demonstrate success in managing customer relationships, escalations, growth opportunities as well as new client presentations and onboarding. Effectively collaborated on marketing strategies, customer promotions and process implementation, to retain and grow sales as well as define potential business opportunity within our customer base. Serve as an escalation contact for all customer and vendor issues.

Key Accomplishments:

Oversee all aspects of customer accounts to ensure customer satisfaction, retention and successful onboarding.

Improve overall Customer satisfaction by enhancing processes in line with improvement initiatives.

Bridge communication gaps between departments that do not work well together and successfully repair relationships.

Travel to customer sites to review accounts, address issues and extend service proposals to establish a personal connection.

Contribute to weekly discussions on customer promotions, retention and potential growth of current customers as well as potential customer market share.

LUMINATOR USA INC Plano, TX

Product Specialist

Demonstrate success in project management and planning by serving as lead coordinator for the programming group in alignment with strategic business initiatives. Effectively manage all phases of projects including planning, scheduling, resource allocation, status reporting, and execution for a variety of software products. Deliver support to customers with programming, troubleshooting, and training of software while assisting field technicians with resolving customer issues. Serve as lead programming consultant for new Infotransit product line and five additional software programs and products.

Key Accomplishments:

Partner with engineers to identify new features and bugs for development software while performing regression testing.

Improve overall business productivity by enhancing processes in line with improvement initiatives.

Bridge communication gaps between departments that do not work well together and successfully repair relationships.

Travel to customer sites to conduct training on software and assist with resolving programming issues.

Contribute to daily operations meetings for customer service, provide status updates, and assess risks to prevent missed delivery dates.

ASSIST YOU WITH/QUALIFIED CREDIT SOLUTIONS Plano, TX

Account Executive and Senior Processor

Delivered strategic leadership managing multiple accounts to assist clients with credit repair while serving as advocate to dispute negative reporting with credit bureaus and original creditors. Negotiated with the big three credit bureaus and other credit furnishers while assisting clients with online accounts. Processed home loan modifications and contributed to sales of contracts. Effectively managed client information and entered credit report data and history in Dispute Suite and Loan Mod databases. Licensed Notary Public with LSA certification specializing in mobile home loan closings.

Key Accomplishments:

Successfully eliminated bankruptcy and other difficult-to-remove negative data from client credit reports.

Assisted with corporate website design and marketing strategies to title companies and clients.

Created, developed, and improved procedures for the credit repair process.

Demonstrated skill to build and cultivate relationships with client and colleagues.

Displayed skill to successfully manage multiple projects with multiple and competing deadlines.

TELLABS INC Dallas, TX

Project Strategic Logistical Coordinator – NPI

Served a critical role overseeing coordination of field and lab trials to release new software products and attain approval within the regional Bell Operating company accounts. Managed all aspects of beta, lab, and field projects from start to finish focusing on successful on time deployment including ordering, staging, and shipping equipment to customers. Authored and developed project processes and procedures while providing assistance within technical service center for software releases. Effectively coordinated retrofits, product change notice approvals for RBOC labs, and equipment return from trials while tracking projects and assisting customers with online accounts and resolving trouble tickets.

Key Accomplishments:

Led as Project Manager and saved over $100K with each software release and revision by overseeing the transfer of outsourced software to in-house.

Ensured software release dates consistently met on time thereby avoiding fines in the millions of dollars.

Served as Project Coordinator for largest BPON deployment.

Led weekly Verizon lab calls, participated as a core team member and extended member for various releases and products, and successfully sustained core teams.

Education & Training

Bachelor of Science – Business Management

University of Phoenix Dallas, TX 2010

Certifications:

Project Management Foundations · New Manager Foundations · Managing Office Politics·

Creating a Positive/Healthy Work Environment · Onboarding New Hires ·

Leading Productive Meetings ·Project Planning Fundamentals · DISC’s Overview ·

PACE Process – Excellence Award Time Management ·

Managing Difficult Customers ·Agile Project Management

Professional Development

Crystal Reports – Report Design I

ATM

Optical Networking and Wave Decision Multiplexing

Introduction to Telecom – Voice & Data

License:

Texas Notary Public w/RON, LSA certifications · TABC w/ Food Handlers Certification ·

Software and Applications:

Microsoft Office Suite-365 · Microsoft Project · Microsoft Visio · Teams

Salesforce · HTML · Remedy · ERoom · BAAN · SmartTeam

Syteline · Quicken · FoxPro · Crystal Repots · Jira · Monday

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