Member Services & Facilities Supervisor
Resume:
CONTACT
Address : **** ****** ****** **** ** blvd Sacramento 95820 CA
Phone :916-***-****
Email : ***************@*****.***
SKILLS
• Customer Service
• Problem Resolution
• Hardworking and Reliable
• Punctual
WORK HISTORY
Hasher, Cashier, Server, Pizza Cook
Stanford Dining
Member Services Manager, 12/2023 to Current
Recreation and Wellness, Stanford University
Membership Services Supervisor, 04/2022 to Current Stanford Recreation And Wellness - Stanford, CA
Cooking pizzas, assisting the dishwashing team, cleaning and sanitizing workstations
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• Also supported event setups for football and soccer games. Oversaw the responsibilities for the MSA's and MSS's (Membership Services Associates and Membership Services Supervisors), providing guidance and support as needed.
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• Assisting with Onboarding of new employees
• Equipment Inventory
• Managing day to day operations for two Recreation Facilities Monitored the Fitness Center and liaised with Fitness Center Associates to address any concerns or issues.
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Handled patron issues, including complaints, incidents, lost and found items, access problems, and guest or observer concerns.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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• Reported issues to higher management with great detail. Managed recreation facilities during weekdays, nights, weekends, and holidays, ensuring smooth operations and adherence to policies.
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Oversaw the responsibilities for MSA's (Membership Services Associates), providing guidance and support as needed.
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Conducted hourly rounds of the entire facility, ensuring compliance with policies and addressing any issues promptly.
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Handled patron issues, including complaints, incidents, lost and found items, access problems, and guest or observer concerns.
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Initiated contact with local authorities when necessary, escalating situations as appropriate.
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Collaborated with the manager in coordinating emergency responses, including contacting EMTs or local authorities as needed.
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Submitted work orders for maintenance issues, addressing any facility problems promptly.
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Executed all opening and closing procedural steps meticulously, including coordination with janitorial crews and other organizations to secure the building.
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Provided detailed opening and closing reports, documenting the status of the facility and any notable incidents or observations.
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JORGE ANTONIO TRINIDAD
Front Desk Customer Service, 09/2023 to 01/2024
Oshman JCC
Front of House/Back of House Cleaning Staff, 09/2018 to 01/2024 Flagship Inc
Membership Services Associate, 10/2021 to 04/2022 Stanford Recreation And Wellness - Stanford, CA
Line Cook, Barista, 09/2020 to 10/2021
Teaquation & Tonic
Dishwasher, Prep Cook, Line Cook, Grill Cook, 06/2016 to 09/2018 Bon Appetit
Answering member questions, providing customer service, conducting locker room checks, setting up equipment and tents, maintaining cleanliness and sanitization of the front desk, and ensuring safety by keeping the lobby floors dry.
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Cleaning, sanitizing, sweeping, mopping, refilling, serving food, packing grab-and-go items, and chopping vegetables and fruits
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• Assisted customers with inquiries and provided customer service. Enforced all Fitness Center policies, ensuring a safe and comfortable environment for users.
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Cleaned Fitness Center equipment and machines according to established schedules and standards.
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Assisted and supported Recreation and BeWell class instructors, contributing to the smooth operation of programs.
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Provided exceptional customer service to customers participating in activities, classes, and/or Recreation and Wellness programs.
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Collected, processed, and accounted for lost and found items in the facility, maintaining organized records.
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Executed all procedural steps to open or close the building properly, ensuring security and compliance with protocols.
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Assisted with the training of new staff members, sharing knowledge and ensuring smooth onboarding.
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Attended all in-service meetings to stay updated on policies, procedures, and training requirements.
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Creating weekly menu items, assisting with the barista station, preparing mixed drinks with alcohol, conducting inventory, and preparing shopping lists for meat, vegetables, fruits, and alcohol.
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Preparing and serving food including soups, salads, grab-and-go items, steaks, and rotisserie chicken
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Also responsible for cutting fruits and vegetables, making dressings, cleaning, and sanitizing workstations.
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EDUCATION
Diploma
Menlo Atherton High School
CERTIFICATIONS
• CPR/AED/First Aid
• Bloodborne Pathogens
PROFESSIONAL REFERENCES
• Karla Aviles, 650-***-****
• Mac Oligan (Membership Services Manager) 408-***-**** Sherin Thankackan (Director, Human Resources Operations, Stanford) *******@********.***
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Kevin Desta (Associate Director, Membership Services, Stanford Recreation and Wellness) ******@********.***
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• Chantal Taylor (Membership Services Coordinator) *******@********.*** SUMMARY
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Contact this candidate