Guidance & Safety Provider (Multilingual)

Guidance and Safety Provider

Baltimore, Maryland, United States, ********@*****.***

PROFILE Experienced Guidance and Safety Provider excelling in passenger assistance and safety protocols. Facilitated communication across multiple languages, enhancing service delivery in high-pressure environments. Proven ability to collaborate with diverse teams and maintain exceptional attention to detail. Specialized in fostering positive customer experiences and adapting to dynamic situations, consistently achieving high satisfaction levels.

SKILLS Interpersonal skills Expert

Communication skills Expert

Fluent in English Expert

Fluent in French Expert

Fluent in Swahili Expert

Fluent in Lingala Expert

Customer service Expert

Time management Expert

EMPLOYMENT HISTORY

Dec 2021 — Apr 2023 Guidance and Safety Provider, Prosegular- BWI Inc Delivered guidance and ensured safety for passengers, assisting individuals with language barriers in French, Swahili, Lingala, and English. Collaborated effectively with groups of varying sizes, consistently meeting deadlines without supervision. Thrived under pressure while maintaining attention to detail and providing exceptional customer service.

• Assisted passengers with diverse language needs.

• Facilitated communication in high-pressure situations.

• Maintained safety standards with minimal oversight. Feb 2018 — Nov 2021 Crew Member, Bright View Landscaping Company Deliver exceptional customer service by maintaining a positive attitude and following directions accurately. Manage time effectively to ensure timely completion of tasks. Foster a warm and friendly environment for clients and team members.

• Provided outstanding service to customers, enhancing overall satisfaction.

• Collaborated with team to ensure project efficiency and success.

• Demonstrated strong time management skills to meet deadlines. Sept 2013 — Feb 2017 General Clerk, CareFirst

Support Open Enrollment and document management at CareFirst. Handle faxing, filing, and scanning for multiple departments.

• Coordinated sorting and dispatch of incoming and outgoing faxes.

• Calculated weekly claims inventory statistics.

• Archived files and managed stop loss claims as required.

• Researched returned checks for address issues and assisted customer service as needed. Jan 2012 — Jun 2013 Volunteer/ Program Coordinator, Restauration Ministry

(Non-profit Organisation)

Oversaw distribution of health care packages to displaced families. Coordinated community training sessions on HIV/AIDS prevention, hygiene, and sanitation in camps. Engaged with local leaders to enhance programme effectiveness.

• Managed logistics for health care package distribution.

• Conducted training workshops for over 100 participants.

• Collaborated with community stakeholders to improve health outcomes. Sept 2010 — Jul 2011 Community Outreach, Community Economic Development Office (CEDO)

Facilitated community engagement initiatives for CEDO, fostering partnerships and enhancing outreach programs. Demonstrated exceptional customer service and administrative skills while managing communication with diverse stakeholders. Adapted to remote work, consistently meeting deadlines and achieving objectives with minimal supervision.

• Cultivated strong relationships through effective interpersonal communication.

• Streamlined outreach processes, enhancing overall community participation.

• Achieved positive feedback from community members on service delivery. Jul 2006 — Dec 2010 Caregiver/Personal Assistant, Transition II, Inc. Supported elderly clients with shopping, bill payments, and transportation to medical appointments. Assisted in volunteer activities and developed personal health and emotional growth goals. Processed monthly reports and resolved logistical or personal issues. Aided clients in budgeting and tracking expenses.

• Researched community activities fostering social connections and personal goals.

• Facilitated language integration through music and dance initiatives.

• Recognized as Outstanding Care Provider for excellence in service (2008). Apr 2004 — Jun 2006 Customer Service/Cashier, Dress Barn Delivered exceptional customer service to assist shoppers in selecting sizes, colours, and assembling outfits for special occasions. Supported French-speaking customers from Canada, Europe, and Africa through translation and tailored assistance. Operated cash register, processed returns, and restocked merchandise efficiently. Served as the primary customer relations contact for newcomers and Canadian visitors.

• Enhanced customer satisfaction by addressing language challenges.

• Fostered loyalty among diverse clientele through personalised service.

• Participated in a sales techniques conference to improve service delivery. EDUCATION Associates of science, Health Management System CPR certificate

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