Administrative & Leasing Operations Specialist

STACEY PHILLIPS

Kansas City, MO 816-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Administrative professional with 20+ years of experience managing front office operations, coordinating schedules, maintaining accurate documentation, and delivering exceptional customer service. Experienced supporting daily business operations through strong organizational skills, efficient communication, and attention to detail. Increased revenue by 20% through customer engagement while maintaining 100% performance metrics across 12 consecutive quarters. Proficient in Microsoft Office, Google Workspace, CRM systems, and administrative software with a reputation for reliability, professionalism, and operational excellence. Core Competencies

Front Desk Operations • Administrative Support • Data Entry & File Management • Payment Processing & Verification • CRM & Office Software • Customer Service & Issue Resolution • Phone & Email Communication • Office Coordination • Process Improvement • Scheduling & Calendar Management • Documentation & Recordkeeping • Staff Scheduling & Support • Confidential Information Handling

TECHNICAL SKILLS

Productivity Software: Microsoft Word, Excel, Outlook, PowerPoint, Google Docs, Sheets, Gmail Systems & Tools: CRM Systems, Yardi, OneSite

Other: Data Entry & Recordkeeping, Scheduling & Calendar Tools PROFESSIONAL EXPERIENCE

Assistant Property Manager Aug 2022 – Jan 2026

Hawthorne Apartments — Overland Park, KS

• Increased upsell revenue by 20% through proactive resident engagement and strategic amenity/unit-upgrade offers.

• Sustained a 100% combined renewal and upsell performance rating across 12 consecutive quarterly reviews.

• Managed 100% leasing operations from application through renewal while maintaining regulatory compliance and delivering exceptional resident experiences.

• Reduced delinquent balances through proactive collections, resident communication, and consistent follow-up.

• Ensured ongoing compliance with Fair Housing regulations and LIHTC requirements through routine audits, documentation review, and staff coordination.

• Identified maintenance and compliance risks through routine inspections, reducing costly reactive repairs.

• Coordinated vendors for maintenance, landscaping, pest control, and repair work, managing schedules and controlling costs.

• Supported the eviction process end-to-end, preparing legal documentation and coordinating directly with attorneys.

• Maintained accurate property records and reporting in Yardi and OneSite, supporting audit-readiness and ownership reporting.

• Resolved tenant inquiries, complaints, and maintenance requests promptly, contributing to strong resident satisfaction and retention.

Staffing Assistant Mar 2021 – May 2022

Focus Workforce Management — Harrisonville, MO

• Managed front-line administrative functions including recruiting coordination, scheduling, and onboarding

• Processed employee documentation, background checks, drug testing, and compliance records

• Maintained confidential personnel files to support payroll and HR operations

• Communicated daily with employees and clients to resolve scheduling and staffing issues Front Desk Administrative Assistant Nov 2019 – Mar 2021 Econo Lodge — Belton, MO

• Increased on-site sales by 30% through proactive upselling and guest engagement.

• Delivered consistent, high-quality guest service, resolving issues quickly and professionally.

• Processed check-ins/check-outs and verified payment methods with a high degree of accuracy.

• Supervised maintenance staff and assigned daily tasks to keep operations running smoothly. Front Desk Administrative Assistant Sep 2018 – Nov 2019 Quality Inn & Suites — Columbia, MO

• Maintained accurate room availability and reservation records

• Coordinated with housekeeping to ensure operational readiness

• Assisted guests with accommodations while minimizing service disruptions

• Verified identification and payments to prevent fraud Sales & Operations Manager Jul 2000 – Feb 2013

Driven Colors — Harrisonville, MO

• Grew the business from 1 to 20 recurring commercial (B2B) customers within five years through relationship-driven sales and exceptional customer service.

• Managed long-term client relationships, maintaining high customer retention and supporting stable business operations for more than eight years after the growth phase.

• Directed day-to-day business operations, including budgeting, accounts payable/receivable, payroll, scheduling, and inventory management.

• Generated new business through outside sales, networking, referrals, and account management while identifying opportunities to expand existing customer relationships.

• Oversaw project scheduling and coordinated resources to ensure work was completed on time and met customer expectations.

• Managed customer concerns and service issues, building trust that resulted in repeat business and referrals. VOLUNTEER

Truman VA Medical Center — Columbia, MO Mar 2013 – Sep 2019

• Assisted with front desk support and client navigation

• Helped veterans access housing, transportation, and community resources

• Maintained confidentiality and professionalism in sensitive situations EDUCATION

Associate- Level Nursing Education- LPN Cass Career Center - Harrisonville, MO PROFESSIONAL STRENGTHS

Exceptional Customer Service • Professional Communication • Accuracy & Attention to Detail • Multitasking in High- Volume Environments • Confidentiality & Compliance • Time Management & Organization

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